Business Operations Analyst
About The Position
In this role, you will support strategy alignment through revenue forecasting, reporting, and data quality management. You will partner with teams across Sales, Marketing, Product, Finance, and Operations to deliver insights that support planning and performance. The role focuses on building scalable reports and processes that contribute to growth, retention, and informed decision-making in a global environment. The Online Business Operations (Ops) team supports our global Online organization, driving alignment between sales strategies, business objectives, and measurable outcomes. We partner closely with Sales, Marketing, Product, Finance, and Operations to deliver critical insights, streamline processes, and optimize business performance. Our team manages the tools, data, and reporting frameworks that power revenue forecasting, productivity analysis, and executive decision-making. We thrive in a collaborative environment where complex challenges are solved with creativity, data-driven analysis, and cross-functional partnerships.
Requirements
- 5+ years in Business Operations, Revenue/Go-To-Market Ops, Product Ops, or Analytics, ideally in SaaS or eCommerce environments
- Be an excellent communicator with experience preparing clear, concise reports and data summaries for cross-functional teams and leadership
- Have advanced SQL skills and experience with BI/CRM tools such as Salesforce, Tableau, or Databricks to extract, analyze, and visualize data
- Have proven experience collaborating with cross-functional teams in dynamic environments to deliver insights and support decision-making
- Be an analytical thinker with solid business acumen, skilled at structuring ambiguity, analyzing complex problems, and delivering actionable insights to support business goals
Responsibilities
- Supporting forecasting, budgeting, and P&L analysis by preparing models, tracking performance vs. plan, and partnering with FP&A and Online teams.
- Preparing QBR and executive reporting materials by compiling data, analysis, and insights that highlight performance, risks, and opportunities.
- Analyzing MRR, churn, CAC/LTV, funnel performance, pricing, and customer behavior to identify trends, drivers, and actionable insights.
- Partnering with Product to track and report on roadmap initiatives, KPIs, ROI, and customer impact through data analysis.
- Supporting improvements in online conversion, onboarding, retention, and upsell by analyzing lifecycle performance and testing results.
- Maintaining Salesforce data accuracy and building KPI dashboards and reporting frameworks to support ongoing analysis and decision-making.
- Supporting Go-To-Market programs, launches, and operational processes through reporting, analysis, and cross-functional coordination.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
