Business Operations Analyst, AWS WWPS SSBO Business Operations

Amazon • Arlington, VA

11d

About The Position

The Senior Business Operations Analyst will serve as a key driver in managing
and executing critical internal Public Sector cadences and deliverables. This
role requires a strategic, analytical mindset combined with strong program
management capabilities to ensure timely, high-quality delivery of business
operations initiatives across global Public Sector.

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving
revenue, adoption, and growth from the largest and fastest growing small- and
mid-market accounts to enterprise-level customers including public sector. The
AWS Global Support team interacts with leading companies and believes that
world-class support is critical to customer success. AWS Support also partners
with a global list of customers that are building mission-critical applications
on top of AWS services.

AWS values diverse experiences. Even if you do not meet all of the
qualifications and skills listed in the job description, we encourage candidates
to apply. If your career is just starting, hasn’t followed a traditional path,
or includes alternative experiences, don’t let it stop you from applying.

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted
cloud platform. We pioneered cloud computing and never stopped innovating —
that’s why customers from the most successful startups to Global 500 companies
trust our robust suite of products and services to power their businesses.

Here at AWS, it’s in our nature to learn and be curious. Our employee-led
affinity groups foster a culture of inclusion that empower us to be proud of our
differences. Ongoing events and learning experiences, including our
Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity)
conferences, inspire us to never stop embracing our uniqueness.

We’re continuously raising our performance bar as we strive to become Earth’s
Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and
other career-advancing resources here to help you develop into a better-rounded
professional.

We value work-life harmony. Achieving success at work should never come at the
expense of sacrifices at home, which is why we strive for flexibility as part of
our working culture. When we feel supported in the workplace and at home,
there’s nothing we can’t achieve in the cloud.

Requirements

• Bachelor's degree in Business Administration, Finance, Economics, Computer Science, Engineering, or related field
• Experience with sales CRM tools such as Salesforce or similar software
• Experience defining, refining and implementing sales processes, procedures and policies or equivalent
• Experience using Microsoft Excel to manipulate and analyze data

Nice To Haves

• 5+ years of finance, business management and sales operations experience
• Experience working within a high-growth, technology company

Responsibilities

• Conduct in-depth analysis of business performance metrics, examining data from multiple angles to uncover insights
• Maintain internal reports with focus on data collection, validation, and synthesis to ensure accuracy and reliability
• Develop automated reporting solutions that reduce manual effort and improve data accuracy
• Prepare executive-ready presentations, translating raw data into compelling narratives that inform leadership decisions
• Identify opportunities to streamline workflows and eliminate redundancies
• Master new tools and analytical techniques while continuously improving mechanisms used across the team
• Document standard operating procedures, creating playbooks that enable consistent execution
• Develop user training and enablement materials to drive tool adoption across the organization
• Monitor tool utilization and effectiveness to inform future enhancements
• Support the planning and execution of Fast Start, Gap-to-Green, and other Public Sector activities
• Handle tactical details that keep programs running smoothly
• Respond to inquiries from stakeholders regarding program status, data requests, and deliverable requirements
• Prepare briefing materials, talking points, and supporting documentation for leadership meetings
• Facilitate communication between program managers and regional stakeholders
• Support change management efforts by communicating updates and gathering feedback

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level