Business Operations Analyst

Expedient • Pittsburgh, PA

7d • Hybrid

About The Position

We are seeking a highly organized and detail-oriented Business Operations Analyst to join our dynamic team. This role is central to our sales and operations process, managing the end-to-end lifecycle of client contracts and sales proposals for our services. You will be the expert operator of our custom quoting and contract management applications, working within a complex, SKU-based quoting process and managing intricate parent/child account relationships. This position serves as a critical link between our Sales, Finance, Legal, Delivery and Operations teams, ensuring that all contracts and quotes are accurate, compliant, and efficiently processed through our core internal systems.  This is a hybrid position requiring proximity to our Pittsburgh North Shore Headquarter office location.

Requirements

• Education: Bachelor's degree in Business Administration, Finance, Legal Studies, or a related field.
• Experience: 5+ years of direct experience in a contract and/or quoting administrator or analyst role, preferably within an information technology or SaaS environment.
• Technical Skills: Demonstrated experience with custom or complex quoting and contract systems. Deep background in complex, SKU-based quoting systems and managing intricate parent/child account relationships. Proficiency in CRM software (Salesforce preferred), contract management software, and the Microsoft Office Suite.
• Contract Expertise: Strong understanding of recuring revenue contract types and management principles, best practices, and the full contract lifecycle process, from drafting to termination.
• Analytical Skills: Strong analytical and problem-solving skills, with a proven ability to identify issues, develop effective solutions, and make data-driven decisions.
• Interpersonal Skills: Ability to prioritize and manage multiple projects simultaneously in a fast-paced environment. Exceptional attention to detail and accuracy, with a commitment to ensuring compliance with all contractual obligations. Excellent written and verbal communication skills

Responsibilities

• Quoting and Contract Management: Review, adjust, and manage complex, SKU-based sales quotes and contract agreements using our custom applications, ensuring accuracy in pricing, contract types, and billing account structures.
• System and Process Management: Ensure that contracts are accurately entered and maintained throughout their lifecycle in our contract management system.
• Revenue Team Support: Provide guidance and support to the revenue team on all quoting and contract-related matters, including SKUs, contract types, and terms and conditions.
• Compliance and Risk Mitigation: Ensure all agreements adhere to legal standards and company policies. Identify and mitigate financial and compliance risks associated with contract terms and pricing accuracy.
• Contract Administration: Collaborate with our legal team to draft, review, and amend a variety of contracts, including partner agreements, client contracts, and NDAs, ensuring precision and alignment with company standards.
• Compliance & Performance Monitoring: Monitor contract performance to ensure full compliance with all terms, conditions, and deadlines. Proactively identify and address any deviations to ensure obligations are met and our contract records are maintained.
• Documentation Control: Maintain detailed, organized, and secure digital files for all contracts, including all amendments, correspondence, and approvals, to ensure a clear and complete audit trail.
• Communication Liaison: Serve as a central point of contact, coordinating with internal departments (Sales, Finance, Legal, Delivery and Operations) to resolve discrepancies and provide clear answers regarding quoting contract terms.
• Risk Management: Identify and analyze potential risks in quotes and contract types and assist in developing effective mitigation strategies to protect the company’s interests.
• Process Improvement: Develop and implement policies, procedures, and best practices for quoting and contract management to improve overall efficiency and effectiveness.

Benefits

• We prioritize ongoing education and continuous innovation to remain at the forefront of the information technology landscape.
• Our commitment to learning is reflected in our comprehensive employee training and tuition reimbursement programs, which are driven by our employees and funded by Expedient 100%.
• For our full-time employees we offer an exceptional benefits package including three weeks of paid time off annually that increases with tenure plus your birthday off and a health holiday to be used for preventive care.
• We offer parental leave, top-tier medical, dental, and vision, disability and life insurance, at an affordable rate, wellness engagement opportunities, and a 401(k) with a generous match.
• We also recognize the importance of a comfortable and convenient work environment.
• We offer a hybrid work model for many roles, paid parking and other perks.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level