Operations Analyst - Business Operations

FERGUSON•Huntersville, NC

3d•Hybrid

About The Position

Since 1928, Amerock’s award-winning decorative and functional hardware solutions have built the company’s reputation for chic design accessories that inspire homeowners to express their personal style. Marrying the perfect blend of beauty and function, Amerock's cabinet hardware, bath accessories, decorative hooks and wall plates are designed to coordinate with plumbing fixtures and other home décor elements, so you can easily create a seamless look across the home. We realize that our greatest assets are our best-in-class associates, which is why we're dedicated to offering limitless opportunities for growth and advancement. We want to help you build a long-lasting career with Amerock. Together, we can continue to lead the industry and help build our nation's infrastructure from the ground up. Operations Analyst - Business Operations The Operations Team has ownership of processes that ensure optimal Amerock operational presence across all Channels driving to best-in-class adherence to customer specific compliance standards. The Analyst role will evaluate Amerock performance regarding order management from entry to shipment, act as primary contact to DC operations, monitor KPIs and compliance on key customer platforms. They will lead continuous improvement opportunities that result in efficient, smooth day-to-day operations of a growing business. The Operations Analyst will be detail-oriented and possess a high level of problem-solving expertise as well as business acumen. Reports directly to Sr. Operations Manager. Location: This positon is based out our Huntersville, NC location, and we work on a hybrid schedule of 3 days in Office (T, W, Th) and 2 days Remote (M, F).

Nice To Haves

BS / BA in Business, Operations, or related field
5-7 years’ experience in an analytical role with a strong emphasis on Omni Channel, Retail, or Digital Commerce
Advanced Microsoft Excel and familiarity with Power BI and SQL
SAP ECC experience strongly preferred
Excellent written, verbal, and visual presentation skills with ability to distill themes to executive leadership
Strong problem-solving skills with a focus on cross-functional process improvement
Confident, self-starter

Responsibilities

Make data-driven decisions while ensuring accountability for Retail and Digital compliance, and operational success.
Subject Matter Expert of various customer portals including but not limited to order management, ticket creation, item maintenance, KPI and Compliance monitoring
Partner with DC Operations to support daily outbound performance SLAs
Collaborate cross-functionally with Channel, IT, Supply Chain, Finance, and Customer Care to resolve customer issues via long-term process improvements
Lead initiatives to improve sales and operational processes within the market.
Apply critical thinking to enhance efficiency, streamline workflows, and implement performance-focused initiatives.
Provide regular and/or ad hoc reporting and analysis as business needs warrant
Other projects and duties to be assigned