Business Operations Analyst (AI & Automation)

Instawork•San Francisco, CA

2d•$90,000 - $130,000

About The Position

Instawork is on a mission to create meaningful economic opportunities for skilled hourly professionals in communities around the globe. Our AI-powered labor marketplace helps local businesses scale, and enables global technology companies to push the frontiers of robotics and AI. Backed by world-class investors like Benchmark, Spark Capital, Craft Ventures, Greylock, Y Combinator, and others, we’re looking for exceptional talent to reimagine the way the world works. Instawork is looking for a hungry, AI-native operator to transform how our Go-to-Market teams work. You'll deploy agentic AI systems and automation to eliminate manual processes—including your own. You'll analyze data to surface insights, make commercial recommendations, and manage cross-functional projects. This is a high-growth opportunity for someone who learns by building and wants to shape business operations at an AI-powered marketplace. The expectation: You'll regularly automate yourself out of repetitive work, freeing capacity to tackle higher-value problems. You won't just execute—you'll identify which problems are worth solving, build the solution, then move on to the next challenge. Heavy coaching and mentorship included; we invest in developing commercial judgment alongside technical skills.

Requirements

BS in Computer Science, Engineering, Math, or similar quantitative field
1-3 years in analytics, operations, consulting, or tech startup environment
Demonstrated AI/automation projects—show us agents you've built (personal, academic, or professional)
SQL proficiency; comfort with Excel/Sheets for complex analysis
Python fundamentals (scripting, API calls, data manipulation)
Strong written and verbal communication—can translate technical work for non-technical audiences
Bias for action: you'd rather ship something imperfect than wait for perfect
Comfort with ambiguity: can take a vague problem ("figure out why X isn't working") and structure an approach
Coachable: you want feedback, seek mentorship, and iterate fast on how you work

Nice To Haves

Experience building agentic systems (n8n, cursor, replit, Claude tools, custom pipelines)
Familiarity with BI tools (Tableau, Mode, Looker)
Experience with CRM/sales tools (Salesforce, HubSpot)
Marketplace or B2B SaaS background

Responsibilities

Build agentic workflows that autonomously handle lead enrichment, routing, qualification, and follow-up
Deploy AI tools (Claude, GPT, custom agents) to eliminate repetitive GTM tasks
Prototype solutions quickly—ship v1, iterate based on feedback
Continuously identify and automate manual processes across Sales, Marketing, and Ops
Write SQL queries and build dashboards to track GTM performance
Analyze sales, marketing, and ops data to surface actionable insights
Create self-serve reporting for Sales and Account Management teams
Own implementation of new tools and processes from scoping to rollout
Coordinate across Sales, Marketing, Finance, and Ops stakeholders
Document workflows and train teams on new systems
Partner with Sales and Account Management to understand what's blocking revenue
Scope ambiguous problems—determine what to automate, what to eliminate, what needs human judgment
Make recommendations on process changes with clear business impact estimates