Operations Business Analyst (AI Focus)

U.S. Bank • Cincinnati, OH

2d

About The Position

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One. Job Description Job Description: Operations Business Analyst (Automation Focus) - Role Overview: Support operations business lines by gathering and documenting requirements for automation solutions, acting as a liaison between business partners and development teams. Drive measurable improvements in efficiency and compliance through automation initiatives.

Requirements

• Bachelor's degree, or equivalent work experience
• Eight or more years of direct experience with project management responsibilities
• Ability to conduct an analysis of business needs, including scheduling meetings, planning agendas, conferring with business line leaders, documenting and making verbal and written presentations
• Strong understanding and use of project management techniques and testing processes and supervises their use
• Ability to develop test schedules, review testing plans, track test issues and report on test results
• Proficient computer navigation skills using a variety of software packages including Microsoft Office applications
• Strong project management, organization and analytical skills
• Effective interpersonal, verbal, written and presentation communication skills
• Effective leadership and negotiation skills
• In-depth knowledge of a business line or function area
• Strong written and verbal communication.
• Business analysis experience; familiarity with technology product lifecycle.
• Analytical mindset; inquisitive and curious approach to problem-solving.
• Ability to work in a fast-paced, relationship-driven environment.

Nice To Haves

• CBAP, CCBA, or RPA-related certifications
• Experience in financial services or operations environments
• Basic knowledge of API integrations and data visualization.
• Experience with automation platforms (e.g., Automation Anywhere, Power Apps, Power BI) is a plus

Responsibilities

• Elicit and document business requirements for automation projects, ensuring alignment with compliance and operational goals.
• Communicate effectively with multiple levels of the organization, including upper management and business line partners.
• Prepare templates, use cases, and process diagrams; organize and document handoffs between teams.
• Champion change management and adoption of automation solutions
• Manage multiple products simultaneously, ensuring timely delivery of requirements to keep development teams engaged.
• Partner with development teams to clarify requirements and manage delivery timelines.

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees