Business Operations Analyst - Access Management

Fiserv•Hagerstown, MD

5d•$44,000 - $57,000•Onsite

About The Position

Calling all innovators – find your future at Fiserv. We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv. Job Title Business Operations Analyst - Access Management As a Business Operations Analyst – Access Management, you will support business operations at Fiserv by provisioning system access for company systems and services. The role partners with analysts, IT leaders, and business stakeholders to ensure access provisioning accuracy, access modifications, and surface issues that could affect operations or reputation. You help drive timely remediation and clear communication across cross-functional teams. What you’ll do: Track, analyze, and report operational and system performance metrics to support business decisions and SLAs. Gather and reconcile data from multiple sources, identify discrepancies, and coordinate corrections with internal teams and external providers. Manage access requests and user IDs across enterprise applications, monitor and escalate to meet deadlines. Validate system and data changes, maintain documentation, and update process and control records. Collaborate to build and maintain relationships with cross-functional teams to identify risks, develop mitigation strategies, and manage issue resolution. Support ad hoc analyses, process improvements, and automation efforts to increase reporting accuracy and efficiency. Responsibilities listed are not intended to be all-inclusive and may be modified as necessary.

Requirements

3+ years of experience in identity and access management (IAM) and enterprise user access provisioning across applications.
Experience using ITSM and issue-tracking platforms for incident and issue management (e.g., ServiceNow, Jira Service Management).
Advanced experience in Microsoft Excel (pivot tables, XLOOKUP, Macros), Access, and SharePoint for reporting and documentation.
Strong time management and organizational skills, adept at multi-tasking, working under pressure, and meeting deadlines in fast-paced environments.
High attention to detail and ability to adapt to change and ambiguity along with excellent written and verbal communication and presentation skills to convey complex information clearly to diverse audiences.
High school diploma or equivalent education.
Equivalent combination of educational background, related experience, and/or military experience.

Nice To Haves

Bachelor’s degree in Computer Science, Information Systems, Cyber Security, or related field (preferred).
Experience with access control standards and compliance awareness (e.g., PCI DSS, role-based access control).
Experience with dispute resolution, project management and process improvements.
Familiarity with internal dispute systems (IDS), association portals, access control systems and user provisioning processes.
Strong attention to detail, organization and prioritization skills to meet service levels and manage multiple tasks simultaneously.
Experience in scripting or automation using SQL, Python or VBA to support data processing and reporting.
60+ WPM typing speed and proven capacity to handle high-volume request processing.

Responsibilities

Track, analyze, and report operational and system performance metrics to support business decisions and SLAs.
Gather and reconcile data from multiple sources, identify discrepancies, and coordinate corrections with internal teams and external providers.
Manage access requests and user IDs across enterprise applications, monitor and escalate to meet deadlines.
Validate system and data changes, maintain documentation, and update process and control records.
Collaborate to build and maintain relationships with cross-functional teams to identify risks, develop mitigation strategies, and manage issue resolution.
Support ad hoc analyses, process improvements, and automation efforts to increase reporting accuracy and efficiency.

Benefits

Fuel Your Life program to support physical, financial, social, and emotional well-being
Paid holidays and generous time away policies
No-cost mental health support through Employee Assistance Programs
Living Proof program to recognize your peers’ extra effort with points used for rewards
Eight Employee Resource Groups to foster a collaborative culture
Unparalleled professional growth with training, development, and internal mobility opportunities
Retirement planning and discounted shares with the Employee Stock Purchase Plan
Medical, dental, vision, life, and disability insurance options available day one
Tuition assistance and reimbursement program
Paid parental, caregiver, and military leave