Business Operations Administrator

Flexjet•Cleveland, OH

51d

About The Position

BUSINESS OPERATIONS ADMINISTRATOR, OWNER EXPERIENCE Join a global leader in private aviation, offering access to an ultramodern fleet of private aircraft through fractional ownership, leasing and jet cards. Together, our employees in North America and Europe work to provide Flexjet aircraft Owners with the finest experience in premium private jet travel. POSITION SUMMARY This role serves as the primary point of contact for the Owner Experience Program and associated leadership team. This position will focus on building and maintaining strong relationships with a network of internal and external channels including Operations, Flight Crews, Cabin Servers and Service Teams. The Business Operations Administrator supports executive leadership and business operations by managing complex scheduling, travel logistics, data analysis, reporting, and operational projects. This role blends administrative excellence with analytical thinking to improve efficiency and execution across the organization.

Requirements

Aviation knowledge and/or experience is a plus
Proficient in Microsoft Office applications including Outlook, Excel and PowerPoint
Exceptional customer service and interpersonal communication skills
Detail oriented with the ability to communicate well through all levels within and outside the organization
Professional problem-solving ability with team members and partners
Able to manage multiple priorities in a fast-paced environment
Strong written and verbal communication skills, including presentation skills
Must be able to manage multiple projects and tasks
Ability to work independently, organize effectively and function well within a team setting
Bachelor's degree (B.A.) from four-year college or university is preferred; or two to four years related experience and/or training; or equivalent combination of education and exper ience

Responsibilities

Maintain strong relationships with internal and external departments
Manage complex executive calendars across multiple domestic and international time zones
Coordinate meetings, agendas, materials, and follow-ups
Act as a trusted operational partner to leadership with discretion to confidential business content
Coordinate domestic and international travel logistics
Track and reconcile travel expenses in line with company policy
Employee timecard reconciliation
Collect, analyze, and interpret operational and performance data
Build program-related and executive-level reports
Document workflows and standard operating procedures while maintaining operational records
Track project timelines and deliverables
Support system implementations and reporting frameworks
Manage tasks within a fast-paced environment with the ability to adapt to frequent changes.