Business Office Manager
About The Position
If you’re someone who enjoys bringing order to complexity, solving problems, and being the go-to person people trust—this role sits right in your sweet spot. We’re looking for a detail-driven and service-oriented professional to manage the day-to-day financial operations of our facility while also supporting key Human Resources functions. This position plays a central role in ensuring accurate billing, maintaining financial integrity, and providing exceptional support to residents, families, and team members. You’ll serve as a vital link between residents, families, administration, and corporate business offices—making sure everything from billing to employee documentation runs smoothly and compliantly.
Requirements
- Strong attention to detail with the ability to manage multiple priorities
- A customer-service mindset with excellent communication skills
- Comfort working with financial systems, data tracking, and reporting
- Working knowledge of healthcare billing, insurance processes, or revenue cycle (preferred)
- Familiarity with basic HR practices and employment regulations (e.g., FMLA)
- Recent relevant experience in healthcare, billing, or business office operations (required)
Nice To Haves
- Bachelor’s Degree in Business or related field (preferred)
- Supervisory experience (preferred)
- Certified Healthcare Access Associate (CHAA) from NAHAM (preferred)
Responsibilities
- Ensure accurate and timely entry of all resident billing information in the accounting system
- Monitor, track, and follow up on Accounts Receivable, including delinquent accounts
- Prepare monthly financial summaries and provide updates on collection efforts
- Reconcile patient trust funds, petty cash, and maintain cash receipt journals
- Review accounts for accuracy and process adjustments or corrections as needed
- Collaborate with Admissions and Administration to support financial aspects of resident admissions and discharges
- Serve as a trusted point of contact for residents and families regarding billing, insurance, and account activity
- Communicate with insurance providers, including Medicare and Medicaid, to resolve billing questions and verify eligibility
- Partner with the LTC business office to address and resolve account concerns
- Maintain accurate census data and resident account updates within the system
- Prepare month-end reports and ensure compliance with all regulatory and insurance requirements
- Stay current on HIPAA regulations and ensure confidentiality standards are upheld
- Act as the on-site liaison for day-to-day functions
- Maintain and audit employee files to ensure compliance and completeness
- Support timekeeping processes and assist employees with HR-related questions
- Assist with onboarding documentation and ensure timely follow-up on outstanding items
- Promote positive employee relations and support a strong workplace culture
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Number of Employees
1,001-5,000 employees
