Business Office Manager

MBK Senior Living•Orange, CA

20h•Onsite

About The Position

At MBK Senior Living, we are committed to putting people first – our residents and team members. Exceeding expectations and enriching lives drives our day-to-day, powered by Yoi Shigoto, a Japanese concept meaning "good, quality work." This commitment builds trust, sets high standards, and develops potential. The Business Office Manager oversees and administers the community's accounting systems and human resource functions, confidentially and in accordance with policies, procedures, and current federal, state, and local standards, guidelines, and regulations, while demonstrating MBK's Principles and Core Values. This role offers an opportunity to make an impact, find purpose and joy, and receive training, tools, and support for career goals.

Requirements

High school diploma or GED
Background clearances (as required by government regulations) is mandatory
Complete a health screening and provide negative TB test results (must be within the last 6 months or within 7 days of employment) is mandatory
Must have solid pc skills and be familiar with several Microsoft Office Suite software programs (e.g. Word, Excel, Outlook, Email, etc.), and other office equipment (e.g. scanners, copiers, and fax machines)
Must be able to perform mathematical calculations in support of financial responsibilities, budget, and personnel actions
Must be extremely discreet and able to maintain confidential data and information
Excellent oral and written communication skills are required including the ability to speak, write and read English
Must be able to explain and communicate information to a wide audience and at different levels of understanding, both in writing and verbally
Must have the ability to make independent decisions when circumstances warrant, and to remain calm during stressful or emergency situations
Must be ability to deal tactfully and professionally at all times with personnel, residents, family members, and guests

Nice To Haves

Team Member’s degree or several years of college coursework is preferred
Bachelor’s degree is highly desirable
Fundamental accounting experience/knowledge is preferred
Fundamental human resources experience/knowledge is preferred
Prior supervisory or lead experience is preferred

Responsibilities

Perform, administer, and oversee the community accounting functions including but not limited to accounts receivable/collections, accounts payable, and management reports (40%)
Prepare and send resident billing statements, track daily census, make bank deposits, process daily changes as indicated per updated addendums, and process refunds or credits
Ensure accounts are up to date, outside vendors are paid timely, and other related accounts payable and receivable activities
Facilitate collections and coordinate resident move in, move out and transfer documentation
Work with Corporate to ensure all aspects of resident billing, payment, rent, rent increases, and other related charges are submitted timely and per standard
Perform Human Resource and Payroll duties (30%) including: posting job openings, coordinating interviews, background and reference checks, employee physicals, maintaining employee files, and assisting with FMLA or other leave occurrences
Work with appropriate Department Head to ensure all aspects of new employee training and orientation are completed as indicated
Coordinate all payroll functions, including generating payroll reports for department heads as indicated
Coordinate all payroll functions, including confirming hours worked with supervisors, transmitting payroll information timely for processing, tracking and reporting any labor variances or discrepancies to the Department Head and/or Executive Director
Manage employee benefit programs including communication to employees of plan details and eligibility requirements, ensuring timely enrollments and terminations from the plans and making certain that employee deductions are recouped
Maintain all aspects of employee files, base wages, tax withholding, wage rate, and annual or merit increases as indicated
Maintain and update all resident, personal and insurance files as indicated
Manage, plan, develop, organize, schedule, evaluate and direct the front desk department, in accordance with all community policies and procedures (20%)
Hire, train, supervise and manage the work performance of the front desk Team Members
Coordinate and work closely with Executive Director, Department Heads and Corporate Office on community issues (10%) regarding: any legal issues including but not limited to subpoenas, unemployment, labor and disability claims
Ensure that all worker compensation claims are managed in accordance with community policy
Maintain and update OSHA binder
Perform other duties or special projects as assigned/requested by the Executive Director
Responsible for ordering and maintaining office supply inventory
Display tact and friendliness when dealing with residents, Team Members, and visitors
Promote a spirit of teamwork and cooperation in accordance with the MBK principles and core values
Attend morning staff meeting

Benefits

Impacting lives and building lasting relationships
Executing exceptional signature programs in dining, fitness, wellness, and care
A supportive community team that encourages personal and professional growth and celebrates your success
A fun-filled, energetic environment that's centered in hospitality and high-quality service
Competitive salaries
Professional development, training, and personal coaching through our Mentor, Buddy, and Executive Director in Training Programs
Education loan assistance & scholarships
Financial and legal services
Team Member discounts
Health and Wellness resources
Rich benefits package including Medical, Dental, Vision and 401k matching up to 4%
Childcare and eldercare assistance
Flexible spending accounts