Business Office Manager

Lifeway Mobility Recruiting Team•Burnsville, MN

8d•Onsite

About The Position

Are you an administrative or office manager professional looking for a career where you can make a real difference every day? At Lifeway Mobility, we provide accessibility solutions that help people with limited mobility live safely and independently in their own homes. We’re looking for a Customer Care Coordinator to be the friendly, knowledgeable voice that guides customers through the first steps of their Lifeway journey. In this role, you’ll be the first point of contact for prospective customers in our office. This will include managing daily office functions, A/R, service agreements, and special projects for the local sales team. It will also include answering calls and emails, understanding their needs, and then providing a smooth handoff to our sales Consultants. You’ll qualify leads, schedule in-home evaluations for our sales Consultants, and ensure every detail is accurately captured in our CRM. Working closely with our Sales and branch teams, you’ll help create a smooth, positive experience from the very first interaction.

Requirements

3+ years of experience in office management, customer service, coordination, or a related role.
Excellent communication and interpersonal skills.
Strong organizational and time management abilities.
Proficiency with Microsoft Office and familiarity with CRM systems.
A passion for helping others and being part of meaningful, life-changing work.

Responsibilities

Manage/reconcile accounts receivable and county billing issues
Modify and review service agreements
Complete all activations
Manage Project within Adobe and Excel for the sales team
Conduct showroom visits
Answer and return customer calls, voicemails, and emails with care and professionalism.
Qualify leads and schedule evaluations for our Sales team.
Record and manage customer information in our CRM and ERP systems.
Coordinate with Sales Consultants and branch staff to ensure smooth communication and follow-up.
Manage/train new teammates
Help customers and families feel informed, supported, and confident in their decisions.
Manage any daily office needs