Business Office Manager

Meadowview Behavioral Hospital • Peoria, IL

1d • Onsite

About The Position

MBH is scheduled to open in June 2026, and we are building our team in preparation. We are seeking a detail-oriented, hands-on Business Office Manager to join our team at a leading freestanding psychiatric hospital. This pivotal role supports the Business Office team and oversees revenue cycle operations—including billing, collections, and payment posting—for both hospital and physician services. Meadowview Behavioral Hospital values a diverse, inclusive workforce and provides equal employment opportunities for all applicants and employees. They are dedicated to providing exceptional care and contributing to the well-being of individuals and families in need.

Requirements

• Prior experience in revenue cycle or business office operations in a healthcare setting.
• Strong understanding of billing processes, insurance follow-up, and denial resolution.
• High attention to detail, time management skills, and comfort with EMR and insurance portal systems.
• High School graduate or equivalent.
• Minimum of 2 years of collection and billing process experience with major commercial and government third-party payors.
• Minimum of 1 year proven supervisory or management experience in a healthcare business office environment.
• Experience with insurance billing and proficiency.
• Proficient in Microsoft Office applications (Word, Excel, Outlook), predominantly Excel.
• Strong communication skills and a professional demeanor are essential.
• Detail-oriented with effective time management skills to handle multiple priorities in a fast-paced environment.
• Self-starter with a high degree of drive, initiative, forward thinking, and follow-through.
• Ability to mentor others and contribute to a collaborative, productive team environment.
• Ability to work overtime and flexible hours as needed.

Nice To Haves

• Prior experience in a behavioral health setting (for revenue cycle or business office operations).
• College degree.

Responsibilities

• Oversee daily billing, collections, and payment posting for inpatient and outpatient behavioral health services.
• Ensure accurate and timely claim submissions, tracking, and resolution through insurance portals and direct payor contact.
• Support the completion of month-end processes and reports with precision and timeliness.
• Investigate and resolve credit balances with insurance companies and patients.
• Identify and correct claim rejections to avoid delays in billing.
• Lead training for new staff and support ongoing education for existing team members.
• Monitor and follow up on aging claims to maximize timely collections and reduce denials.
• Analyze and reconcile accounts receivable, making appropriate adjustments and documenting actions taken.
• Escalate recurring issues with payors (e.g., underpayments, denials, non-payment) and file formal complaints when needed.
• Maintain and balance essential monthly reports, including denial trends, cash collections, and census data.

Benefits

• 401(k) + matching
• Health insurance
• 100% company-paid life insurance coverage up to 2x your annual salary
• Vision Insurance
• Dental Insurance
• 100% company-paid long-term disability insurance
• Paid time off
• Paid Holidays
• Cafeteria on site
• Employee engagement events
• Employee assistance program
• Employee recognition program
• Free Parking
• Career & training development opportunities
• Dynamic and inclusive work environment
• Engaged management team dedicated to your success
• A guiding mission and set of values that serve as both our north star and yours, anchoring our collective purpose and aspirations

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED