Business Office Manager/ Billing Liaison

Spring Creek Healthcare Center•Holladay, UT

2d•Onsite

About The Position

Spring Creek Healthcare Center is seeking a Business Office Manager / Billing Liaison who understands the financial side of patient care and values clear, compassionate communication. This is an opportunity to play a key role in supporting residents and families while keeping operations running smoothly behind the scenes. In our skilled nursing setting, we focus on helping each resident regain independence and transition successfully to the next level of care. Our team leads with integrity, supports one another, and stays focused on meaningful outcomes.

Requirements

At least 1 year of business office or collections experience (healthcare preferred)
Working knowledge of Medicare, Medicaid, HMO, and hospice billing
Background in accounts receivable/payable is helpful
High school diploma or equivalent
Strong communication skills, attention to detail, and a proactive mindset

Nice To Haves

Skilled nursing facility experience is a plus
Experience with PointClickCare is preferred

Responsibilities

Manage facility collections, including private pay, co-pays, and share-of-cost balances
Work directly with residents and families to collect payments and answer billing questions
Set up and monitor payment plans when needed
Verify and maintain accurate insurance information in the system
Support new admissions by confirming insurance coverage and payer acceptance
Proactively communicate financial responsibilities to avoid unexpected costs
Partner with clinical and administrative teams to ensure a smooth resident experience