Business Office Director

Clearwater at South Bay•Torrance, CA

2d•$33 - $35

About The Position

Are you passionate about serving seniors? Do you want to be part of team that strives to create experiences that celebrate our seniors? Clearwater at South Bay is a premier luxury senior living community in Torrance, CA and is looking for a Business Office Director to join the team! Clearwater Living associates enjoy great benefits: Excellent benefits 401(k) contributions Paid Vacation and Sick leave Exciting opportunities to grow Dynamic and fast paced environment Culture of people first and service always The Business Office Director supervises all of the day-to-day activities of the Concierge department and is responsible for developing, improving, and fostering relationships between the community, residents, and their families. This role oversees and administers the community accounting systems, human resource functions and has a critical communication function during an emergency at the community. Pay Range: $33.00-$35.00/hour (DOE)

Requirements

AA or Bachelor’s degree preferred or combination of education and experience supervising others in a senior living or hospitality environment
Minimum five to seven years of experience in senior living, hospitality, or related industry
Minimum two to three years of supervisory experience
Fundamental accounting experience preferred
First Aid/CPR/BLS Certification required
Background clearances as required by government regulations
Must meet health requirements, including TB and COVID19
Some travel may be required

Responsibilities

Promote positive relationships with current/prospective residents and family members by answering unique situational questions regarding the community
Effectively communicate and resolve resident concerns and complaints to prevent move-outs under the guidance of the Executive Director
Perform, administer, and oversee the community accounting functions including but not limited to accounts receivable/collections, accounts payable, and management reports
Works with Home Office to ensure all aspects of resident billing are submitted timely and per standard to coordinate resident move in/out or transfer
Coordinating interviews, background and reference checks, employee physicals, assisting with FMLA or other leave occurrences
Coordinate all payroll functions, including generating payroll reports, confirming hours worked with supervisors, transmitting payroll information timely for processing, tracking and reporting any labor variances or discrepancies to the Department and/or Executive Director
Manage employee benefit programs including communication to employees of plan details and eligibility requirements, ensuring timely enrollments and terminations from the plans and making certain that employee deductions are recouped
Work with appropriate Department Director to ensure all aspects of new associate training and orientation is completed and maintaining all aspects of employee files base wages, tax withholding, wage rate, and annual or merit increases as indicated
Manage, develop, and evaluate the Concierge department, in accordance with all community policies and procedures
Coordinate and work closely with Executive Director, Department Heads and Home Office on community issues regarding any legal issues
Ensure regulatory compliance through OSHA and Clearwater Living standards and reporting any issues or concerns immediately
Manage the department within the budgetary guidelines, track inventory, and order supplies as needed
Perform other duties and tasks as assigned or required