Business Manager, 81E-Custom

Dallas Cowboys•Frisco, TX

2d•Hybrid

About The Position

The Business Manager oversees the planning, execution, and structure of the Account Manager team for 81Eighty’s custom clients. They lead a sales organization in a growth-focused environment while transforming and building structure at scale. The Business Manager reports to the Director. Employee Development: Recruit, lead and scale a high-performance customer success organization Create and manage team calendars, organize team touch bases, establish due dates, and develop internal SLAs for ensuring optimal client expectations Leads direct reports, setting direction and ensuring clarity around priorities and department goals Acting expert in the account management field with the ability to educate reports on strategy, sales technique, and relationship building Company Growth and Strategy: Create, implement, and track routine sales reporting for clients and custom business Monthly touch bases with key custom contacts Quarterly customer meetings to review business and planning Seek and identify opportunities through developing new and building on existing relationships with clients Develop proposals and negotiate/close contracts while protecting and managing risk Actively manage customer contract renewals Partners with each Account Manager to build budgeting and sales plans Business Management: Lead and direct custom programs, taking lead on highly visibly and/or high volume programs Point-of-contact between clients and 81Eighty team, delivering a high-level of customer service to ensure ultimate customer satisfaction Acts as a sourcing resource for team, providing strategic solutions that maximize revenue and margin goals Show a strong bias for action and the ability to seize the opportunity, problem solve, coordinate, and manage numerous projects and schedules simultaneously in a fast-paced, dynamic, and cross-functional environment Achieve annual or seasonal-based revenue goals while hitting profit margins Lead client facing calls and in-person meetings, traveling as needed

Requirements

8+ years of account management experience
2-4 years of promotional product experience
2-4 years of managing a sales and/or account management team
Proven ability to create strong client relationships
Proven ability to problem solve and think strategically
Ability to prioritize and manage multiple tasks/assignments
Ability to effectively present and sell solutions and strategies to the client
Communicate clearly and effectively, detail oriented, and organized
Positive and driven team player with a can-do attitude
Experience in the promotional products industry is a must.

Responsibilities

Oversee the planning, execution, and structure of the Account Manager team for 81Eighty’s custom clients
Lead a sales organization in a growth-focused environment while transforming and building structure at scale
Recruit, lead and scale a high-performance customer success organization
Create and manage team calendars, organize team touch bases, establish due dates, and develop internal SLAs for ensuring optimal client expectations
Lead direct reports, setting direction and ensuring clarity around priorities and department goals
Educate reports on strategy, sales technique, and relationship building
Create, implement, and track routine sales reporting for clients and custom business
Monthly touch bases with key custom contacts
Quarterly customer meetings to review business and planning
Seek and identify opportunities through developing new and building on existing relationships with clients
Develop proposals and negotiate/close contracts while protecting and managing risk
Actively manage customer contract renewals
Partner with each Account Manager to build budgeting and sales plans
Lead and direct custom programs, taking lead on highly visibly and/or high volume programs
Point-of-contact between clients and 81Eighty team, delivering a high-level of customer service to ensure ultimate customer satisfaction
Act as a sourcing resource for team, providing strategic solutions that maximize revenue and margin goals
Problem solve, coordinate, and manage numerous projects and schedules simultaneously in a fast-paced, dynamic, and cross-functional environment
Achieve annual or seasonal-based revenue goals while hitting profit margins
Lead client facing calls and in-person meetings, traveling as needed