Business Manager (Multi-Family Rent Collections)

UDR Careers•Costa Mesa, CA

1d•$28 - $31•Onsite

About The Position

UDR, Inc. and its affiliated companies are seeking a Business Manager to join our operations team in Southern, CA. This position, along with seven other Business Managers, support multiple properties and office out of 27 Seventy Five, our apartment community located in Costa Mesa, CA. Essential Job Functions: Work with residents and the Emergency Rental Assistance programs to ensure completion of applications. Prepare timely and accurate documents and files for eviction proceedings. Prepare resident legal notices using the company standard templates. Upon approval of notices, distribute to affected residents. Diligently collect rent, utility payments, and fees to reduce delinquency and bad debt write-offs. Work in conjunction with the Lead Business Manager, Regional Managers, District Managers and Community Directors to make sure that the financial goals are met. Post and oversee rent payments to property database. Calculate, approve, and send timely and accurate processing for all resident FAS upon move-out. Ensure that all fees and charges are properly documented. Complete administrative tasks associated with site operations, including accounting and financial reporting, making bank deposits, reconciling resident accounts, and performing other clerical tasks assigned. Coordinate with local authorities to effectively handle evictions. Coordinate with UDR Billing and appropriate outside collection agency in response to security deposit accounting disputes. Appear to court when necessary to respond to small claims or UD hearings. Verify utility changeovers for current residents and accurate final billing for move outs or cancelled NTVs. Preparation and confirmation of data entry necessary to update month-end reporting. Provide superior customer service to internal and external customers. Comply with all Company policies and procedures related to employment. Commit to Living the UDR Values each day in every action taken when executing the essential functions of the job.

Requirements

Minimum two years’ experience in property management or related business operations.
Experience with collections, evictions and delinquency management.
Strong organization skills and excellent verbal and written communication skills.
Customer service experience

Nice To Haves

OneSite software experience is preferred.

Responsibilities

Work with residents and the Emergency Rental Assistance programs to ensure completion of applications.
Prepare timely and accurate documents and files for eviction proceedings.
Prepare resident legal notices using the company standard templates.
Upon approval of notices, distribute to affected residents.
Diligently collect rent, utility payments, and fees to reduce delinquency and bad debt write-offs.
Work in conjunction with the Lead Business Manager, Regional Managers, District Managers and Community Directors to make sure that the financial goals are met.
Post and oversee rent payments to property database.
Calculate, approve, and send timely and accurate processing for all resident FAS upon move-out.
Ensure that all fees and charges are properly documented.
Complete administrative tasks associated with site operations, including accounting and financial reporting, making bank deposits, reconciling resident accounts, and performing other clerical tasks assigned.
Coordinate with local authorities to effectively handle evictions.
Coordinate with UDR Billing and appropriate outside collection agency in response to security deposit accounting disputes.
Appear to court when necessary to respond to small claims or UD hearings.
Verify utility changeovers for current residents and accurate final billing for move outs or cancelled NTVs.
Preparation and confirmation of data entry necessary to update month-end reporting.
Provide superior customer service to internal and external customers.
Comply with all Company policies and procedures related to employment.
Commit to Living the UDR Values each day in every action taken when executing the essential functions of the job.

Benefits

We offer a comprehensive benefit package, apartment rental discount, company matched 401(k), vacation and personal time (up to 10 vacation days, 6 sick days, 4 personal days, and 2 floating holidays per year) plus company observed holidays, discounts to live in our best-in-class communities, tuition reimbursement, company sponsored events, community service days, and our annual President's Club, honoring our associates for their exceptional customer service and operational excellence.
Medical, Dental, Vision Plans
Medical Flexible Spending Account
Dependent Care Spending Account
Lifestyle Spending Account
Supplemental Term Life Insurance
Voluntary Cancer Insurance
Supplemental Short-Term Disability Insurance / AD&D Insurance
Voluntary Long Term Care Insurance
401(k) Plan with company match