Business Manager, Air Service Development

Allegheny County Airport Authority•Pittsburgh, PA

About The Position

Let Your Career Take Flight! We're committed to being a global aviation leader driving innovation, regional growth and prosperity by investing in our employees, customers, airlines, and partners The ACAA’s Business Manager, Air Service Development will report to the Director, Air Service Development, manage existing air service relationships for retention and/or expansion, analyze airport services, aviation issues and trends to formulate marketing activities related to the development of airport passenger and cargo services. Here is how the Business Manager, Air Service Development will help: Maintain solid working relationships with existing carriers, airports, aviation organizations and associations; and local business and related organizations, with a stake in air travel, to increase the use of PIT; Develop and execute account strategies and sales presentations, including a front-facing role in air service recruitment with airlines and industry partners. Lead continued engagement with existing and prospective passenger and cargo airlines, including representing the ACAA at industry events, head office visits, or other correspondence; Develop account management strategies in conjunction with the Air Service Development team for all existing and prospective aviation accounts; Identify industry trends, legislative and economic factors that have potential to disrupt existing air service at Pittsburgh International Airport (PIT) and Allegheny County Airport (AGC) to make recommendations for business solutions and/or action plans; Assist in the creation of creative marketing and recruitment strategies and presentations to retain/expand passenger services and air cargo services through data and economic support information; Develop and update marketing materials to promote passenger and air cargo services at PIT; Prepare and implement communication plans to keep customers up to date with developments in the company; Assist in developing airline incentive programs and managing their implementation to increase air service; Prepare presentations, benchmarking and correspondence customized to meet the needs of audience; Maintain database on passenger and cargo carriers, local & regional business contacts and other passenger related industry contacts; Maintain database on cargo carriers, local & national freight forwarders, handlers and other cargo related industry contacts; Engage Pittsburgh and regional air cargo networks through unique programs; Provide support and development to employees through performance management, coaching, training, motivation, and discipline; Perform other related tasks as assigned or required; The successful candidate for the role of Business Manager, Air Service Development will demonstrate the following key competencies needed in our culture: Communication – Able to clearly articulate goals and objectives to the team; Listens for understanding first with peers, superiors, and subordinates; Able to write clear and concise communications Strategic Thinking – Able to problem-solve for short-term (quarterly) challenges to accomplish key goals; Able to develop plans to achieve efficient, on-time results Team Leadership – Leads and anticipates the pace and process of change effectively; Drives talent development as a team and individually; Takes accountability for team results; Recognizes and rewards excellence on the team Customer Centricity– Motivates team to identify new ways to improve customer experience; Identifies systemic improvements that could positively impact customers

Requirements

The following requirements list the minimum education/training/experience required to qualify for this job.
An equivalent combination of education and/or experience may be accepted.
Possess or obtain prior to employment a valid Pennsylvania Class C driver’s license.
Note: license must be maintained throughout employment.
Knowledge of: Domestic and international passenger service and air cargo service industries.
Principles, practices and techniques of marketing and salesmanship.
Airline economics, cargo statistics, government and airline databases.
Ability to: Travel independently both domestically and internationally.
Make decisions on strategies for customer engagement
Work under tight deadlines.
Use Microsoft Office applications including Word, Excel, Access and Power Point.
Use of Salesforce

Nice To Haves

Bachelor’s degree in business administration, economics, marketing, aviation management, or a related field from an accredited four-year college or university.
Five (5) years related experience, 2 years of which must have been at the managerial level or clearly demonstrate management skills; air service development or supply chain management experience a plus.

Responsibilities

Maintain solid working relationships with existing carriers, airports, aviation organizations and associations; and local business and related organizations, with a stake in air travel, to increase the use of PIT
Develop and execute account strategies and sales presentations, including a front-facing role in air service recruitment with airlines and industry partners.
Lead continued engagement with existing and prospective passenger and cargo airlines, including representing the ACAA at industry events, head office visits, or other correspondence
Develop account management strategies in conjunction with the Air Service Development team for all existing and prospective aviation accounts
Identify industry trends, legislative and economic factors that have potential to disrupt existing air service at Pittsburgh International Airport (PIT) and Allegheny County Airport (AGC) to make recommendations for business solutions and/or action plans
Assist in the creation of creative marketing and recruitment strategies and presentations to retain/expand passenger services and air cargo services through data and economic support information
Develop and update marketing materials to promote passenger and air cargo services at PIT
Prepare and implement communication plans to keep customers up to date with developments in the company
Assist in developing airline incentive programs and managing their implementation to increase air service
Prepare presentations, benchmarking and correspondence customized to meet the needs of audience
Maintain database on passenger and cargo carriers, local & regional business contacts and other passenger related industry contacts
Maintain database on cargo carriers, local & national freight forwarders, handlers and other cargo related industry contacts
Engage Pittsburgh and regional air cargo networks through unique programs
Provide support and development to employees through performance management, coaching, training, motivation, and discipline
Perform other related tasks as assigned or required

Benefits

We offer two plan options for healthcare coverage from high-quality insurance carriers, as well as an ACAA-funded Health Reimbursement Account (HRA) that will help offset the cost of many medical expenses.
ACAA employees pay almost $1,200 less per year in healthcare payroll contributions than the average employee in other companies, according to market surveys.
When HRA funding is included, the health-plan deductibles paid by ACAA employees are about $1,200 lower on average than the costs paid by employees of other companies.
ACAA does not require that employees meet a separate deductible for pharmacy expenses before prescription-drug coverage kicks in.
ACAA’s dental plans (included with healthcare coverage) offer an option covering children’s orthodontia.
Employees also can take advantage of a Flexible Spending Account (FSA) to help pay for health care and dependent care expenses on a pre-tax basis.
All eligible full-time ACAA employees participate in the Allegheny County Employees Pension Plan, a defined benefit plan that vests after 10 years of service.
Employees also may participate in a Deferred Compensation Plan, which allows them to contribute part of their pay on a pre-tax basis into long-term retirement investments.
A robust Employee Assistance Program (including access to free counselling sessions, financial guidance, and care coordination), life insurance options, a wellness program, and eligibility for the Public Service Loan Forgiveness program round out ACAA’s exemplary benefits.
Employees may enroll their children from 6 weeks to 5 years of age in our on-site preschool and childcare center, La Petite Academy, at Pittsburgh International Airport.