BUSINESS LICENSE SPECIALIST

City of Columbia,SC•Columbia, SC

39d

About The Position

The Local Business License Specialist is responsible for ensuring compliance with local business license tax laws and regulations and for providing exceptional customer service to business owners and applicants regarding business license applications, renewals, and compliance. This role involves investigating businesses to verify proper licensure, collecting delinquent taxes, educating business owners on compliance requirements, processing applications, responding to inquiries, and maintaining accurate records.. The ideal candidate will have a keen eye for detail, excellent communication skills, and a strong understanding of local business regulations/tax laws. The work is considered sedentary and involves walking or standing some of the time and involves exerting up to 10 pounds of force on a recurring basis or routine keyboard operations. The work requires the ability to conduct inspections in various business environments with the need to lift and carry inspection equipment and perform the following essential job functions: balancing, climbing, crawling, crouching, feeling, fingering, grasping, handling, hearing, mental acuity, reaching, repetitive motion, speaking, stooping, talking, visual acuity, and walking. Work environment involves exposure to no known environmental hazards; and is dynamic that requires sensitivity to change and responsiveness to changing goals, priorities and needs.

Requirements

High School Diploma or GED
At least two (2) years of relevant work experience
Valid South Carolina Class "D" Driver's License.
Strong knowledge of local business license tax laws and regulations
Excellent investigative and analytical skills
Strong written and verbal communication skills
Ability to work independently and as part of a team
Strong organizational and time management skills
Valid driver's license and the ability to conduct field inspections
Possess strong organizational and time management skills

Responsibilities

Conduct field inspections and investigations to verify business licenses and ensure compliance with local tax regulations
Review business records and accounts to identify delinquent taxes
Issue citations and notices for non-compliance and pursue necessary legal actions
Educate business owners on local business license tax requirements and provide guidance on compliance
Maintain accurate records of inspections, investigations, and enforcement actions
Collaborate with other municipal departments to ensure coordinated enforcement efforts
Prepare reports on enforcement activities and compliance trends
Assist business owners and applicants with the business license application and renewal process
Respond to customer inquiries via phone, email, and in-person regarding business license requirements and procedures
Process applications, payments, and renewals accurately and efficiently
Verify and update business information in the city's database
Educate business owners on local regulations and compliance requirements
Maintain accurate and organized records of applications and correspondence
Collaborate with other municipal departments to resolve customer issues and improve service delivery
Prepare reports on customer service activities and application trends
Performs other related duties as assigned