Business License Manager
About The Position
Manages, directs, and evaluates assigned staff; develops and oversees employee work schedules to ensure adequate coverage and control; compiles and reviews timesheets; approves/processes employee concerns and problems and counsels or disciplines as appropriate; assists with or completes employee performance appraisals; directs work; acts as a liaison between employees and management; and trains staff in operations, policies, and procedures. Organizes, prioritizes, and assigns work; prioritizes and schedules work activities in order to meet objectives; ensures that subordinates have the proper resources needed to complete the assigned work; monitors status of work in progress and inspects completed work; consults with assigned staff to assist with complex/problem situations and provide technical expertise; provides progress and activity reports to management; and assists with the revision of procedure manuals as appropriate. Oversees the issuance of occupational and alcohol licenses; audits applications, payments and accounts; ensures proper classifications for businesses; directs collection activities; and ensures all related documentation is maintained. Manages accounts receivables, payments received for taxes, licenses, or other County services; supervises receipt and collection of tax payments and batch processing; certifies financial activities are in compliance with County policies, rules and regulations and monitors employee performance to ensure accounting principles are followed. Oversees customer service functions; provides information and technical assistance to division services, activities, procedures, fees, forms, or other issues; ensures staff is properly trained to assist the public in completing applications and other forms as needed and respond to questions/complaint, research problems and initiate problem resolution; ensures customers receive appropriate and timely assistance with clearing up accounts; oversees preparation and processing of customer refunds. Manages monthly reports, tracks and reviews division budget, external audits; issues close out findings, reporting, tracking and elevation of issues; acts as senior leadership to facilitate training and quality assurance strategies that will result in meeting targeted business goals. Oversees IT/Hansen on system upgrade, updating processes and procedures; ensures accuracy of reports on monthly financials to balance Hansen to Oracle systems. Attends court hearings and meetings with other departments and divisions on special account cases; works with legal to prepare documentation for court; and creates ad hoc reports.
Requirements
- Bachelor’s degree in Business, Accounting, Financial Management, or a related field required
- Three years of progressively responsible experience in licensing, tax administration, revenue collection, or financial operations
- Any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job
- Must possess and maintain a valid Georgia driver’s license
Nice To Haves
- CPA preferred
Responsibilities
- Manages, directs, and evaluates assigned staff
- Develops and oversees employee work schedules
- Compiles and reviews timesheets
- Approves/processes employee concerns and problems and counsels or disciplines as appropriate
- Assists with or completes employee performance appraisals
- Directs work
- Acts as a liaison between employees and management
- Trains staff in operations, policies, and procedures
- Organizes, prioritizes, and assigns work
- Prioritizes and schedules work activities in order to meet objectives
- Ensures that subordinates have the proper resources needed to complete the assigned work
- Monitors status of work in progress and inspects completed work
- Consults with assigned staff to assist with complex/problem situations and provide technical expertise
- Provides progress and activity reports to management
- Assists with the revision of procedure manuals as appropriate
- Oversees the issuance of occupational and alcohol licenses
- Audits applications, payments and accounts
- Ensures proper classifications for businesses
- Directs collection activities
- Ensures all related documentation is maintained
- Manages accounts receivables, payments received for taxes, licenses, or other County services
- Supervises receipt and collection of tax payments and batch processing
- Certifies financial activities are in compliance with County policies, rules and regulations and monitors employee performance to ensure accounting principles are followed
- Oversees customer service functions
- Provides information and technical assistance to division services, activities, procedures, fees, forms, or other issues
- Ensures staff is properly trained to assist the public in completing applications and other forms as needed and respond to questions/complaint, research problems and initiate problem resolution
- Ensures customers receive appropriate and timely assistance with clearing up accounts
- Oversees preparation and processing of customer refunds
- Manages monthly reports, tracks and reviews division budget, external audits
- Issues close out findings, reporting, tracking and elevation of issues
- Acts as senior leadership to facilitate training and quality assurance strategies that will result in meeting targeted business goals
- Oversees IT/Hansen on system upgrade, updating processes and procedures
- Ensures accuracy of reports on monthly financials to balance Hansen to Oracle systems
- Attends court hearings and meetings with other departments and divisions on special account cases
- Works with legal to prepare documentation for court
- Creates ad hoc reports
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What This Job Offers
Job Type
Full-time
Career Level
Manager
