Business License Supervisor (On-Site)

Avenu Holdings LLC•Birmingham, AL

7h•Onsite

About The Position

We are seeking a highly motivated and experienced Business License Supervisor to join our team in Birmingham, AL. As the Business License Supervisor, you will be responsible for overseeing the issuance and renewal of business licenses, ensuring compliance with all applicable laws and regulations. You will also be responsible for managing a team of license specialists and providing guidance and support to ensure the efficient and effective delivery of services.

Requirements

Associate's degree in business administration, Public Administration, or a related field
3+ years of experience in business licensing or a related field
Experience managing team/call center management
Strong knowledge of applicable laws and regulations
Excellent communication and interpersonal skills
Experience working in a government agency
Experience with licensing software
Experience with process improvement initiatives
Strong knowledge of applicable laws and regulations to ensure compliance and provide guidance to your team.
Excellent communication and interpersonal skills to collaborate with other departments and provide exceptional customer service.
Ensure efficient and effective delivery of services.
Streamline our processes and improve our services.
Strong Interpersonal skills and ability to speak effectively with customers and employees.
Ability to proofread correspondence, detect and correct, errors; read and interpret documents, create procedural manuals.
Effectively work using Microsoft office suite, TEAMS, Excel.

Responsibilities

Oversee the issuance and renewal of business licenses
Ensure compliance with all applicable laws and regulations
Manage a team of license specialists
Provide guidance and support to ensure the efficient and effective delivery of services
Collaborate with other departments to ensure the smooth operation of the licensing process
Monthly Productivity reporting
Training/Coaching/Motivating