Business License Administrator (On-Site)

Avenu Holdings LLC•Homewood, AL

7d•Onsite

About The Position

As a Business License Administrator in a dynamic call center environment, your role is integral to ensuring compliance and facilitating business license-related processes. You will be responsible for handling a wide range of administrative tasks, interacting with clients and taxpayers, and providing essential support in the context of business licensing and regulatory requirements.

Requirements

1-2 years in an office environment with heavy inbound/outbound phone experience.
Heavy data entry experience.
3+ years of customer service experience.
Exceptional interpersonal and communication skills, with the ability to engage effectively with a diverse clientele.
Strong focus on accuracy, especially in data entry and document management.
Proficiency in managing and maintaining records and databases.
Familiarity with business licensing regulations, or the ability and willingness to quickly acquire this knowledge. Knowledge of Alabama, California, Louisiana, and Georgia Business Tax requirements is helpful.
Strong interpersonal skills and ability to speak effectively with customers and employees.
Aptitude for resolving customer inquiries and issues promptly and professionally.
Collaborative attitude, capable of working cohesively in a call center environment.
Proficient in adjusting to evolving procedures, guidelines, and shifting customer needs.
Proficient in MS Word, Excel, and Outlook.
Ability to proofread correspondence, detect and correct errors, read and interpret city/county tax ordinances.
Ability to prepare routine correspondence and replies for signature with minimal guidance.
Proficient in performing fundamental mathematical computations using online tools, desktop calculators, and creating calculations in spreadsheet software.
Capable of effectively resolving routine situations with guidance from supervisors or based on provided written or verbal instructions.

Nice To Haves

Experience in a call center or customer service role is advantageous.
Proficiency in languages other than English, preferably Spanish.

Responsibilities

Customer Interaction: Interface with clients, business owners, and government agencies via inbound and outbound calls, emails, and written correspondence, providing accurate and courteous responses to inquiries and issues related to business licenses.
License Processing: Assist in the processing, renewal, and verification of business licenses, ensuring all documentation and information are accurate and compliant with local regulations.
Data Entry: Perform data entry tasks efficiently and accurately, including updating client information, processing payments, and maintaining organized records.
Documentation Management: Keep meticulous records of license applications, renewals, and correspondence, maintaining up-to-date databases and archives.
Regulatory Compliance: Stay informed about local, state, and federal business licensing regulations, ensuring that clients adhere to all necessary legal requirements.
Problem Resolution: Act as a point of contact for clients, resolving routine issues and escalating complex matters to the appropriate authorities or supervisors as needed.
Process Improvement: Collaborate with colleagues and management to identify process enhancements, proposing and implementing improvements to streamline operations and enhance customer service.
Flexibility: Occasional overtime hours and weekends are required, as well as one 10am-7pm shift weekly once training is completed.
Perform other duties as assigned.