IT Administrator (On-site)

SiteOne Landscape Supply•Carlisle, PA

1d•$70,000 - $85,000•Onsite

About The Position

We have a need for an IT Administrator in our new Distribution Center based in Carlisle, PA. This role is critical to ensuring uninterrupted warehouse operations by managing network systems, hardware, and software, and providing end-user support while assisting with other IT projects such as needed.

Requirements

5+ years of technical support (IT) experience required
Extensive Network\WIFI troubleshooting experience required
Extensive mobile device support experience
Excellent customer service skills and a positive attitude
Strong technical and analytical aptitude
Ability to be on-call as needed
Ability to lift items in excess of 40lbs
Ability to work independently and be self-motivated
Excellent verbal and written communication skills
Bachelor's degree or equivalent work experience

Nice To Haves

Experience supporting a distribution center preferred
Experience using Ekahau wireless analysis software preferred

Responsibilities

Provide Exemplary Customer Service: Providing world-class customer service to warehouse associates for all technical issues, ensuring prompt resolution. This could involve troubleshooting devices like laptops, RF scanners, and printers.
Maintain Network Availability: Monitoring and maintaining the network infrastructure to ensure robust and reliable wireless connectivity within the warehouse.
Solve Problems: Identifying and resolving complex technical issues, including performing root cause analysis to prevent future occurrences.
Manage Assets: Configuring, deploying, and maintaining all IT inventory at the warehouse, with a focus on asset managementeporting.
Ensure Security: Adhering to and promoting security protocols and standards to protect sensitive data and systems.
Promote Continuous Improvement: Assisting in the research and implementation of new technologies and systems designed to improve warehouse processes and overall efficiency.
Build Relationships: Fostering communication and coordinating with internal and external teams for technical support and system upgrades.
Share Knowledge: Documenting IT processes and solutions, and training warehouse associates on using various IT systems.