Business Liaison

The Greentree Group • Reynoldsburg, OH

3d • $75,000 - $85,000

About The Position

As Business Liaison, you will have the opportunity to work with cutting-edge technologies and collaborate with a talented team of professionals. This role will be critical in supporting our Customer in Reynoldsburg, OH. Join us and be part of our mission to make a difference!

Requirements

• Minimum 2-3 years supporting Business Analysis, Deployment Management, QA and Testing, or related business area.
• Demonstrated experience managing critical incident response for Severity 1 outages and Severity 2-4 technical issues, while conducting triage efforts for all priority incidents.
• Experience leading cross-functional efforts involving planning, coordination, and documentation for major initiatives surrounding updates of core business and technical processes.
• Candidates must be U.S. Citizens.

Nice To Haves

• Experience supporting project management functions is preferred.

Responsibilities

• Coordinate business stakeholders and technical teams to ensure alignment of enterprise-wide technology initiatives.
• Lead cross-functional planning, documentation, and coordination efforts for updates to core business and technical processes.
• Provide inputs to project management activities including timeline development, task tracking, risk identification, and status reporting.
• Assist in coordinating project milestones, dependencies, and deliverables to support program objectives.
• Capture and document system enhancement requests in Azure DevOps and/or Jira, ensuring proper prioritization and integration into development cycles. Maintain organized tracking of requests for ongoing visibility, planning, and decision-making by business and technical leaders.
• Ensure accurate communication flow, stakeholder engagement, and shared understanding of roles and responsibilities across project resources.
• Manage critical incident response for Severity 1 outages and Severity 2–4 technical issues, including initial triage and root-cause identification.
• Serve as the primary point of contact for escalated support tickets and coordinate resolution activities with development teams.
• Support development of impact assessments, Root Cause Analyses (RCA), and recommendations to prevent future incidents.
• Coordinate testing for changes impacting connected systems, ensuring issues are documented and addressed by development teams.
• Facilitate preparation and access for User Acceptance Testing (UAT), including staging data and ensuring users can fully evaluate system changes.
• Submit deployment requests and support code promotion and production validation to ensure changes are fully and accurately implemented.
• Assist in managing the lifecycle of enhancements and defect fixes from request intake through deployment and validation.

Benefits

• Core Benefits 100% paid by Greentree: Employee Medical Premium on the High Deductible Health Plan (HDHP), Basic Life Insurance and AD&D, Short-Term Disability (STD), Long-Term Disability (LTD), Health Reimbursement Account (HRA), 401(k) Match, Job-Related Certifications, and Training Programs
• Elected Benefits: Medical, Dental, Vision, HSA, FSA, Voluntary Term Life, 401(k) (Roth and Pretax available)
• Time Off: PTO, Flexible Schedules, Holidays and Paid Parental Leave: Work-life balance is important – we all enjoy some time off for rest and relaxation! Employees receive a very generous amount of PTO which is granted on start date, plus the ability for quick escalation to the next tier. Flexible/hybrid working schedules and 11 paid holidays, in addition to paid parental leave round out the work-life balance benefits.
• Paid Training and Development: We encourage and support ongoing employee learning and development, consistent with needs of the company, its clients, and markets. Greentree is committed to paying the cost for job-related certifications and/or training programs. In conjunction with management/employee communication and discussions regarding performance and goals, employees are expected to seek out and pursue development opportunities to meet emerging organizational skill requirements in combination with their own personal growth needs. Greentree also makes job-related tuition reimbursement contributions for those in higher-level education programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees