Business Intelligence Administrator
About The Position
Vatic Outsourcing, a growing telecom consulting firm, is seeking an intern for our Business Intelligence team. In this internship, you will develop a proficiency with Microsoft Excel and PowerBI, improve customer service and analytical skills, and gain knowledge of the telecom industry. At Vatic, we are known for our "White-Glove" care for our clients and this type of support is a skill that can be transferred into any career path. This paid internship will consist of 20-29 hours per week. This internship provides valuable hands-on experience, and for high-performing interns, there may be an opportunity for a full-time role at Vatic.
Requirements
- Must be able to work a minimum of 20 hours/week
- Intermediate proficiency in Microsoft Excel (XLOOKUP, Pivot Tables)
- Strong initiative, analytical skills, attention to detail, etc.
- Comfortable communicating with clients and vendors
Nice To Haves
- Advanced proficiency in Microsoft Excel (PowerQuery, VBA Macros)
- Experience with Microsoft Power BI is a plus, but willingness to learn is required
- Previous experience in a customer service or data-related role
Responsibilities
- Building dashboards and invoice/service trackers in Microsoft Excel to quantify device usage and billing metrics, device inventory, user lists, and an overall ROI for all Vatic services to be presented to the client.
- Managing Power BI access updates
- Updating internal database information
- Communicating with telecom carriers (on the phone and through email/online portals) to make changes, download and track down contracts/invoices, and report data/technical issues
- Downloading and utilizing reports from other platforms. Examples include Microsoft Azure, AirWatch, IBM MAAS, Tangoe, Zendesk, and Cyberreef portals and data.
- Provide business intelligence related support to internal team members (i.e. fixing broken dashboards, data scrubs, communicating any data/invoice related issues)
- Project tracking in Google Drive
- Assisting account managers and analysts with various additional projects
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What This Job Offers
Job Type
Part-time
Career Level
Intern
Education Level
No Education Listed
Number of Employees
11-50 employees
