Business Experience Planning & Administration Specialist Senior

PNC•Birmingham, AL

1d•Onsite

About The Position

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Business Experience Planning & Administration Specialist Senior within PNC's Technology Organization, you can be based in Pittsburgh, PA; Cleveland, OH; Strongsville, OH; Birmingham, AL; Farmers Branch, TX; Phoenix, AZ; and Lakewood, CO As a Business Experience Planning & Administration Specialist Senior, you will execute performance management activities by providing guidance and oversight into cyber security and risk metrics. This role is responsible for establishing, managing, and continuously improving performance management frameworks that enable leaders to drive results, execute strategy, and maintain accountability across priorities. You will partner closely with business leaders, strategy, finance, analytics, and cross-functional teams to translate strategy into measurable outcomes. This position plays a critical role in shaping business operating rhythms, tracking execution against priorities, and enabling data-driven decision making. PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Requirements

Roles at this level typically require a university / college degree, with 3+ years of relevant / direct industry experience.
Certifications are often desired.
In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.
Bachelors degree
No Required Certification(s)
No Required License(s)
Accuracy and Attention to Detail
Analytical Thinking
Business Process Design
Data Gathering and Analysis
Effective Communications
Influencing
Planning: Tactical, Strategic
Problem Solving
Strategic Thinking
Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Nice To Haves

Advanced Data Analytics capabilities, with the ability to interpret complex data sets and translate insights into actionable recommendations.
Advanced Excel proficiency, including complex formulas, pivot tables, data analysis, and performance reporting.
Demonstrated ability to communicate complex concepts clearly and persuasively, and the ability to develop clear, concise executive summaries and provide guidance to teams/senior leadership/executives on expectations, outcomes, and narrative development.
Demonstrated leadership and accountability, with strong logical and critical thinking skills and an understanding of downstream impacts of work and decisions.
Proven ability to engage and influence cross-functional stakeholders across varying levels of the organization, including senior and executive leadership.
Prior project coordination or project management experience, providing structure, guidance, and oversight to ensure work is executed effectively (without direct ownership of task execution).
Experience in risk management or working within risk-focused environments, with an understanding of controls, governance, and risk considerations.
Experience influencing cross-functional partners and building alignment in a matrixed environment.
Highly organized, detail-oriented, and comfortable managing multiple priorities simultaneously.
Business Development
Business Intelligence (BI)
Competitive Advantages
Competitive Strategies
Data Integration
Data Mining
Microsoft Excel
Performance Management (PM)
Project Coordination
Risk Analysis
Strategic Planning

Responsibilities

Own and administer the business performance management framework, ensuring alignment between strategic priorities, key initiatives, and measurable outcomes.
Translate enterprise, segment, and line-of-business strategies into clear performance objectives, KPIs, scorecards, and dashboards.
Establish and manage operating rhythms (e.g., reviews, business updates, executive readouts) to track progress, surface risks, and drive accountability.
Monitor performance against goals, identify trends, gaps, and risks, and proactively recommend corrective actions or course adjustments.
Lead the development and execution of business planning processes, including annual planning, quarterly reviews, and ad hoc performance analyses.
Design and maintain executive-ready reporting using tools such as Tableau, Power BI, Excel, and PowerPoint.
Synthesize complex data into clear, concise insights and narratives tailored for senior leaders and executive audiences.
Ensure consistency, accuracy, and integrity of performance data across teams and reporting forums.
Partner with leaders across business, finance, analytics, and strategy to ensure alignment on goals, metrics, and outcomes.
Influence without direct authority to drive adoption of performance management best practices and standards across teams.
Serve as a trusted advisor to leaders by providing fact-based insights, performance perspectives, and recommendations.
Identify opportunities to improve performance management processes, tools, and governance.
Stay informed on industry trends, performance measurement methodologies, and emerging best practices.
Championing a culture of continuous improvement, transparency, and results orientation.

Benefits

medical/prescription drug coverage (with a Health Savings Account feature)
dental and vision options
employee and spouse/child life insurance
short and long-term disability protection
401(k) with PNC match, pension and stock purchase plans
dependent care reimbursement account
back-up child/elder care
adoption, surrogacy, and doula reimbursement
educational assistance, including select programs fully paid
a robust wellness program with financial incentives
maternity and/or parental leave
up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
between 15 to 25 vacation days each year, depending on career level; and years of service