Business Enablement Coordinator

AT&T•Dallas, TX

2d•$65,400 - $98,200•Onsite

About The Position

This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered. AT&T will not hire any applicants for this position who require employer sponsorship now or in the future. Please note this is an AT&T term employee position which will be up to 3 years in length. At AT&T, our purpose is to create connection, and every day our teams connect more people in more places. From connecting families, to helping connect future thought leaders to their chosen field, to connecting first responders to the solutions that save lives – connecting people for good is what we do best. Inside #LifeAtATT, you’ll find our culture means more to us than our job titles. Together we promote strong values and support the communities where we live and work, all while celebrating the differences that make each one of us unique. What you'll do: You will oversee field personnel who support the company's operational activities. You’ll ensure the individuals are empowered with the tools, access, and systems they need to succeed, while maintaining operational efficiency and driving exceptional customer satisfaction. Provide and maintain access to critical business systems, including financial, HR, sales, PMO, and mass-market platforms to ensure field personnel can perform their roles effectively. Address and resolve concerns, remotely, ensuring high levels of satisfaction at all times. Help navigate challenges and meet business goals. Take ownership of day-to-day service business processes, ensuring adherence to established procedures that drive satisfaction and financial performance. Act as a go-to resource for resolving immediate technical needs

Requirements

Advance skills utilizing Microsoft 365 is required
Hands-on experience with Microsoft 365, specifically Teams, Excel, PowerPoint, and AI-powered tools within the platform.
Ability to collaborate and communicate effectively using Microsoft Teams.
Strong command of Microsoft Excel for data management and analysis.
Skilled in developing engaging presentations with Microsoft PowerPoint.
Comfortable adopting new AI features and technologies within Microsoft 365.
Outstanding interpersonal, verbal, and written communication skills to connect effectively with team members, leadership, and customers.
Proven ability to manage multiple priorities simultaneously, with excellent attention to detail and a focus on achieving business goals.
Demonstrated success in resolving technical issues efficiently and effectively, with a customer-first mindset.

Nice To Haves

Familiarity with Financial, HR, or CRM systems is a plus
Experience in Wireless or media entertainment industry is a plus

Responsibilities

Oversee field personnel who support the company's operational activities.
Ensure the individuals are empowered with the tools, access, and systems they need to succeed, while maintaining operational efficiency and driving exceptional customer satisfaction.
Provide and maintain access to critical business systems, including financial, HR, sales, PMO, and mass-market platforms to ensure field personnel can perform their roles effectively.
Address and resolve concerns, remotely, ensuring high levels of satisfaction at all times.
Help navigate challenges and meet business goals.
Take ownership of day-to-day service business processes, ensuring adherence to established procedures that drive satisfaction and financial performance.
Act as a go-to resource for resolving immediate technical needs

Benefits

Medical/Dental/Vision coverage
401(k) plan
Tuition reimbursement program
Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
Paid Parental Leave
Paid Caregiver Leave
Additional sick leave beyond what state and local law require may be available but is unprotected
Adoption Reimbursement
Disability Benefits (short term and long term)
Life and Accidental Death Insurance
Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
Employee Assistance Programs (EAP)
Extensive employee wellness programs
Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone.