Business Director, Zelle and Scams Mitigation

Capital One•McLean, VA

About The Position

Business Director, Zelle and Scams Mitigation Falling victim to a fraud or scam attempt is a defining, and increasingly frequent, moment in our customers’ financial lives. The Customer Protection (CP) organization within Retail Bank is at the heart of protecting Capital One’s customers from fraud and scams. Within CP, you will lead a team of business analysts and work together with Data Scientists, Digital Product Owners, Engineers, and Operations leaders to face down fraudsters and scammers every day. In addition, you will test and deliver the capabilities that will be needed to beat the scam attempts and evolutions we expect in the future. Lastly, you will play a critical role in collaborating with the Zelle network to shape and deliver their roadmap of payment and risk innovations. How will do you do that? You love problem solving and have a curiosity that propels you to understand where fraud is going and how we can stay ahead. You are energized by working in a high intensity setting to combat fraud when it occurs while developing forward looking strategies. You enjoy working with a team of diverse peers: knowing you may not be the expert in a given area but asking questions anyway, and collaborating to solve complex, high impact problems. You are an expert in crafting written documents that articulate your strategy for audiences of all levels, and accompanying those with compelling and clear verbal presentations. You take a broad view of your accountability and work to do the right thing for Capital One’s customers and shareholders. As a Business Director at Capital One, you will apply your strategic and analytical skills to major company challenges. You’ll team with world-class professionals to develop and test strategies that ultimately impact the bottom line. And you will do it all in a collaborative environment that values your insight, encourages you to take on new responsibility, promotes continuous learning, and rewards innovation.

Requirements

Bachelor’s Degree in any quantitative field (Business, Math, Economics, Finance, Statistics, Science, Engineering)
At least 7 years of experience in analysis

Nice To Haves

Master’s Degree
2+ years of experience in financial services
1+ year of experience in consulting

Responsibilities

Strategic leadership:  Develop business strategies that will drive growth, profitability, and competitive success for Capital One in the face of shifting consumer and regulatory demands
Leadership:  May manage and develop multiple analysts.  Coaching and mentoring associates with a goal of developing and retaining talent at Capital One
Product:  Develop and implement new product and pricing strategies for various lending products; lead product level data modeling/analytics
Marketing:  Lead direct-to-consumer marketing efforts for select products, and strategic intent for products distributed through the retail channel.  Build targeted insights to inform the design and development of new customer experiences, as well as breakthrough technology and concepts designed to deliver on new go-to-market strategies
Credit Risk:  Drive step-change improvements in credit performance by connecting drivers of future consumer credit trends to historical behavior, creating risk models, and testing hypotheses using rigorous monitoring and analysis
Execution:  Manage and sequence delivery of business intent, build business requirements and execute against the product strategy. Oversee multiple projects and programs concurrently
Partnership:  Work closely with colleagues across Capital One including:  IT, Sales, Operations, Finance and others to drive improvement in quality, volume, service, and profitability
Strategic; analytic orientation: A proven track record of decision making and problem solving based on analytics. Conceptual thinking skills must be complemented by a strong quantitative orientation, given that a large part of the business is based on rigorous analytic marketing; credit risk management
Strong business judgment, leadership and integrity: They should be a tenacious decision maker, able to bring a healthy, aggressive, yet responsible approach to business
Solid people leadership experience: Ability to build and leverage the capabilities of a high-performing team, as well as business partners across the enterprise. They should foster innovation, drive critical decisions, hold business partners accountable, and be able to consistently deliver results
Strong executive communication skills: Impeccable written and oral communication credentials, coupled with strategic influencing skills and the ability to drive agreement through intellect, interpersonal and negotiation skills
Clear results orientation: display an intense focus on achieving both short and long term goals. They should be able to drive and execute an agenda in an uncertain and fluid environment
Successful track record of thriving in a fast paced, entrepreneurial and dynamic environment.