Director of Fraud Prevention, Detection, and Mitigation

RunBuggy OMI • Tempe, AZ

7d

About The Position

RunBuggy is seeking a decisive, outcomes-driven Director of Fraud Prevention, Detection, and Mitigation to safeguard our digital logistics marketplace and uphold trust across the automotive transport ecosystem. In this high-impact, high-visibility role, you will: Build and own the enterprise fraud strategy: Design an organization-wide framework to prevent, detect, and mitigate fraud (e.g., vehicle theft, identity fraud, fictitious pickups) that protects our platform, customers, and brand. Run active incident response and recovery: Lead investigations, coordinate containment and remediation, manage evidence collection, and drive asset recovery and restitution efforts. Coordinate with authorities: Serve as RunBuggy’s point of contact with local, state, and federal agencies; prepare case packages; and support escalations through to resolution. Operationalize simple, scalable processes: Create clear policies, SOPs, and playbooks that are easy for all stakeholders to follow - internal teams, carriers, partners, and customers. Partner across the business: Collaborate with Product, Engineering, Operations, InfoSec, and Legal to embed controls, signals, and automation into our platform and workflows. Provide product thought leadership: Contribute fraud domain expertise to roadmap decisions, data models, and user experiences that reduce risk while preserving frictionless operations. Measure and improve outcomes: Define KPIs and leading indicators (e.g., incident rate, detection time, loss severity, recovery rate) and drive continuous improvement through testing and analytics. If you excel at solving complex problems , influencing cross-functional priorities , and delivering measurable results , this is your chance to set the industry standard for logistics security at RunBuggy. Step into a pivotal role where your expertise will drive innovation, inspire teams, and safeguard the future of digital logistics. Make a lasting impact - apply today and help redefine what’s possible in fraud prevention.

Requirements

• Bachelor’s degree required in a relevant field such as Criminal Justice, Business Administration, Risk Management, Logistics, or a related discipline; advanced degree or ACFE certification preferred .
• 10+ years of progressive experience in fraud risk management, logistics, insurance, or transportation security .
• Ability to effectively lead and manage a team.
• Proven leadership in designing and executing fraud prevention programs.
• Deep understanding of motor carrier operations, cargo insurance, and vehicle theft schemes.
• Hands-on experience with regulatory compliance (FMCSA, DOT), digital identity verification, and fraud analytics.
• Proven ability to collaborate across functions and manage crisis situations with professionalism.
• Confident leadership and a high level of professionalism, inspiring trust and credibility with colleagues, clients, and stakeholders.
• Effective communication, decisive decision-making, and the ability to represent the company with poise in high-stakes situations.
• Expect frequent travel during your first 3 - 6 months, with less travel if you are based in Arizona. After that, travel will be occasional (less than 20% of the year), and you’ll be notified in advance whenever possible.

Nice To Haves

• Preferred experience with: RMIS, Checkr, Truckstop.com; CargoNet, VIN decoding systems; SharePoint, Excel, TalentLMS.

Responsibilities

• Fraud Strategy & Governance Develop and maintain a comprehensive fraud-prevention framework tailored to the risks in vehicle logistics and freight brokerage.
• Define suspicious activity indicators (e.g., frequent claim/unclaimed behavior, offshore dispatchers with driver roles, GPS disablement after pickup, etc.).
• Establish escalation protocols and incident response plans for fraud events, including law enforcement coordination and working with outside partners such as CargoNet and Verisk.
• Detection & Monitoring Implement automated alerts for high-risk behaviors, including duplicate pickup/delivery information, geo-validation failures, and VIN decoding for high-value vehicles.
• Oversee carrier vetting protocols, including RMIS, Checkr, and Truckstop.com integrations for background checks and compliance monitoring.
• Collaborate with Data Science to develop fraud scoring models and predictive analytics.
• Mitigation & Enforcement Lead cross-functional investigations into fraud incidents and ensure timely containment and resolution.
• Work with Sales, Operations, and Claims to file police reports and manage recovery efforts.
• Enforce the disabling of transporter accounts and prevent new carriers from claiming high-value loads without verification.
• Policy Development & Compliance Align fraud policies with FMCSA standards and internal security protocols.
• Maintain documentation and training programs to ensure company-wide awareness of fraud risks and response procedures.
• Support contractual language and Terms of Service updates to reinforce defensible denials and claims handling.
• Stakeholder Engagement Partner with Insurance, Claims, Legal, and InfoSec teams to align fraud mitigation with broader risk management goals.
• Present fraud trends, metrics, and strategic recommendations to executive leadership.
• Serve as the primary liaison for external audits and vendor risk assessments related to fraud controls.
• Other duties as assigned.

Benefits

• Market-competitive pay based on education, experience, and location.
• Highly competitive medical, dental, vision, Life w/ AD&D, Short-Term Disability insurance, Long-Term Disability insurance, pet insurance, identity theft protection, and a 401(k) retirement savings plan.
• Employee wellness program.
• Employee rewards, discounts, and recognition programs.
• Generous company-paid holidays (12 per year), vacation, and sick time.
• Paid paternity/maternity leave.
• Monthly connectivity/home office stipend if working from home 5 days a week.
• A supportive and positive space for you to grow and expand your career.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Number of Employees: 101-250 employees