Business Development Specialist

Houston Methodist•Baytown, TX

14d

About The Position

At Houston Methodist, the Business Development Specialist position is responsible for increasing outpatient and inpatient utilization of hospital services by educating and informing stakeholders, to include physicians, physician office staff, other health care entities, employers and the community, as applicable, about the services offered by Houston Methodist and the most efficient ways to access those services for their patients, members, employees and other constituents. This position markets services to assigned market area. The Business Development Specialist position will be responsible for maintaining a pipeline of prospective business, tracking all efforts and activities, and providing reports regularly to leadership. This position works closely with Houston Methodist Medical Staff, Directors/Managers/Executives and office staff to effectively expand utilization of Houston Methodist services and affiliated physicians. Must be able to travel on a regular basis. Houston Methodist Standard PATIENT AGE GROUP(S) AND POPULATION(S) SERVED Refer to departmental "Scope of Service" and "Provision of Care" plans, as applicable, for description of primary age groups and populations served by this job for the respective HM entity. HOUSTON METHODIST EXPERIENCE EXPECTATIONS Provide personalized care and service by consistently demonstrating our I CARE values: INTEGRITY: We are honest and ethical in all we say and do. COMPASSION: We embrace the whole person including emotional, ethical, physical, and spiritual needs. ACCOUNTABILITY: We hold ourselves accountable for all our actions. RESPECT: We treat every individual as a person of worth, dignity, and value. EXCELLENCE: We strive to be the best at what we do and a model for others to emulate. Practices the Caring and Serving Model Delivers personalized service using HM Service Standards Provides for exceptional patient/customer experiences by following our Standards of Practice of always using Positive Language (AIDET, Managing Up, Key Words) Intentionally collaborates with other healthcare professionals involved in patients/customers or employees' experiential journeys to ensure strong communication, ease of access to information, and a seamless experience Involves patients (customers) in shift/handoff reports by enabling their participation in their plan of care as applicable to the given job Actively supports the organization's vision, fulfills the mission and abides by the I CARE values

Requirements

Bachelor's degree or additional four years of related experience in addition to the minimum experience requirements listed below in lieu of degree
Five years of experience involving business development, sales or relevant experience required.
If current Houston Methodist employee, experience in Business Development, Project Management, Marketing, Finance, clinical operations or other related experience will count toward total years of experience
Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations
Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security
Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles
Ability to work under pressure and balance many competing priorities in a positive and supportive manner
Proficient in spreadsheet, word-processing, and presentation software
Excellent verbal written and interpersonal communications skills
Ability to professionally handle exposure to confidential/sensitive information
Excellent analytical skills
Ability to work effectively in team environment

Responsibilities

Meets with internal and external stakeholders to develop relationships that will lead to new business for Houston Methodist.
Exercises professional discretion regarding sensitive and/or confidential issues.
Utilizes effective communication and diplomatic skills when dealing with internal and external stakeholders.
Liaises with appropriate stakeholders to bring forth issues as identified related to service, operations, scheduling, and other barriers
Maintains rapport with stakeholders to promote effective community health care provider interaction and appropriate utilization.
Develops relationships and meets regularly with individuals and organizations in order to improve communications and education.
Manages and prioritizes multiple tasks and regularly reevaluates priorities according to business needs.
Effectively communicates changes in policy and/or new services and programs.
Assists in problem solving and acts as a liaison to provide resolution as needed.
Prepares reports to document and communicate activities using approved software.
Stays abreast and adheres to current Stark, HIPAA and IRS regulations in accordance with Houston Methodist policies.
Monitors regular reporting to meet/exceed quarterly targets.
Researches, analyzes and monitors assigned market(s) to identify potential new business or improve current service offerings.
Coordinates or participates in activities related to physician/employer/community events such as new physician orientation, CME conferences, physician office education meetings, health fairs, benefit fairs, chamber of commerce events, advisory groups, focus groups, luncheons and outreach introductions.
May participate in the development of program-specific web pages and marketing materials.
Identifies opportunities to develop new business and assists with development and implementation as assigned.
Facilitates relationships with stakeholders to increase effective and efficient professional interactions as needed.
Recruits and/or onboards new team members, employees or physicians as appropriate.