Business Development Representative

Impact Technology Group • Plymouth, MN

7h

About The Position

We are a Twin Cities-based Technology and IT Consulting firm that has been delivering high-impact solutions for complex IT initiatives for over 30 years. Our full-service organization supports clients from service desk and managed services to advanced security, professional services, and strategic IT consulting. At Impact Group, we build true partnerships with the organizations we serve, acting as an extension of their team and delivering exceptional value through expertise, responsiveness, and white-glove service. POSITION SUMMARY: The Business Development Representative (BDR) is responsible for creating pipeline by converting outbound outreach into high-quality appointments for our Outside Sales team. This role is 100% appointment setting and meeting qualification and combines: · Outbound prospecting & appointment setting (≈85%) - high-volume, high-discipline outreach via phone, email, and social to reach decision-makers, create interest, and book meetings that match our ICP. · Meeting qualification & meeting protection (≈15%) - ensuring every meeting is properly qualified, confirmed, and handed off with clean context so the next step is productive (and held). This is a performance role. We are not looking for a clock-puncher. We want a competitive, resilient, and relentless go-getter who can take rejection with a smile, keep energy high, and use the "no's" as fuel to sharpen their craft. Top performers will have a clear path into Account Management or Outside Sales and opportunity to earn bonuses based off of results.

Requirements

• 1-3+ years in outbound prospecting, SDR/BDR, appointment setting, recruiting, fundraising, or high-volume phone roles preferred (we'll evaluate performance, not just titles).
• Demonstrated ability to handle high activity and persistent rejection while maintaining confidence and professionalism.
• Strong verbal communication and comfort with cold calling as a primary daily work stream.
• Strong written communication for follow-up emails and social outreach.
• Experience using CRM systems (HubSpot, Salesforce, or similar), dialers, and sequencing tools preferred.
• High school diploma required; bachelor's degree preferred (or equivalent relevant experience).

Responsibilities

• Outbound Prospecting & Pipeline Creation (BDR Core - ~40%) · Own outbound activity and meeting creation for a defined territory, segment, or account list. · Execute daily multi-channel outreach (calls, voicemail, email, social) using a structured, repeatable cadence. · Consistently reach and speak with decision-makers and influencers (Owner/VP/Director-level, as applicable). · Use strong openers and concise discovery to identify pain, urgency, and fit. Build and maintain a clean, prioritized prospect pipeline with next actions scheduled.
• Qualification & Meeting Quality (Standards Alignment - ~25%) · Book meetings that are qualified and actionable, not "calendar clutter." · Qualify against defined standards (ICP fit, problem we solve, stakeholder alignment, next step clarity). · Protect meeting quality through confirmations, reminders, and pre-call context to maximize show rate. · Capture required notes into HubSpot CRM (pain, current state, priority, stakeholders, timeline, agreed next step). · Partner with Outside Sales to continuously tighten qualification thresholds.
• Objection Handling, Resilience, and Continuous Improvement (~20%) · Handle rejection professionally and confidently while maintaining consistent pace and tone. · Develop mastery in objection handling (timing, budget, authority, "send me info," "not interested," competitor lock-in). · Participate in call reviews, coaching, and roleplays; implement feedback fast. · Test and refine messaging, sequences, and target to improve conversion week over week.
• Internal Collaboration & Communication (~10-15%) · Work closely with Sales leadership and Account Management / Outside Sales to align on target lists, personas, and campaign priorities. · Provide clean handoffs with complete notes and context so the sales team can win. · Share real-time market intelligence (objections, competitor mentions, common triggers, messaging wins). · Participate in performance reviews and take ownership of improvement actions.
• Data-Driven Decision Making & Reporting (~5-10%) · Leverage tools (CRM, dialer, sequencing, reporting) to track activity, conversions, meeting outcomes, and quality. · Maintain accurate, timely reporting to create visibility and accountability. · Identify what's working (and what isn't) and adjust fast.

Benefits

• Competitive base salary commensurate with experience and the strategic impact of the role
• Performance-based bonus opportunity tied to individual, client portfolio, and company results
• Comprehensive benefits package including Medical, HSA, Dental, Vision, Accident, Hospital, Critical Illness, company-paid Life Insurance, Long and Short-Term Disability and company contribution to 401(k)
• Generous Paid Time Off program with PTO accrual plus 9 paid holidays
• Access to an onsite fitness center with full locker rooms at no cost to employees
• Scenic walking path
• Onsite cafeteria
• Regular team events and social activities to support a strong, collaborative culture
• Clear long-term career growth opportunities within a stable, growing organization

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED