Business Development Representative

Hendrick Automotive Group•Charlotte, NC

1d•Onsite

About The Position

The Business Development Representative at Rick Hendrick City Chevrolet is primarily responsible for lead generation activities to support the company’s sales and service goals. This role involves answering incoming phone calls using a pre-set script, scheduling sales or service appointments, and logging all customer interactions into the Dealership Management System. The representative is also responsible for confirming and re-scheduling appointments, following up on appointment outcomes, and maintaining customer databases. Additionally, the role includes contacting current customers about marketing incentives, responding to website inquiries via email and phone, and forwarding customer concerns to the appropriate department manager. The position requires maintaining CSI at or above company standards, an organized and safe work area, participation in training, and adherence to company policies, procedures, and safety regulations. The company emphasizes core values such as Servant Leadership, Teamwork through Trust & Respect, Integrity, Commitment to Customer Enthusiasm, Passion for Winning, Accountability at All Levels, and Commitment to Continuous Improvement. Hendrick Automotive Group believes its people are its most important assets, fostering teamwork, balancing family and community commitments, and empowering its 10,000+ teammates to be leaders. The company is committed to integrity, customer satisfaction, and continuous improvement in processes and teammate development.

Requirements

Ability to perform each essential duty satisfactorily.
High School Diploma
Up to 3 years of work experience.
Previous customer service and/or business development experience.
Ability to deliver superior customer satisfaction.
Intermediate knowledge of Microsoft Office products.
Intermediate ability and knowledge of Dealership Management System and additional software programs to support operations.
Ability to understand and follow instructions.
Ability to communicate effectively with customers and company personnel.
Strong interpersonal skills.
Regular and predictable attendance.
Ability to read and comprehend instructions, correspondence, and memos.
Ability to receive and communicate with customers courteously, efficiently, and professionally.
Ability to add, subtract, multiply and divide.
Ability to apply common sense understanding to carry out instructions.
Ability to deal with standardized situations.
Demonstrate Servant Leadership.
Demonstrate Teamwork through Trust & Respect.
Demonstrate Integrity.
Demonstrate Commitment to Customer Enthusiasm.
Demonstrate Passion for Winning.
Demonstrate Accountability at All Levels.
Demonstrate Commitment to Continuous Improvement.

Responsibilities

Answer all incoming phone calls according to a proven, pre-set script, and schedule a sales or service appointment.
Log all customer comments into Dealership Management System
Schedule follow-up contact if no appointment is made in Dealership Management System
Confirm scheduled appointments with future customers.
Post scheduled appointments on appointment board in the Business Development Center.
Re-schedule “no-show” customer appointments.
Follow-up with sales or service department to determine if the appointment was kept and what the outcome was.
Schedule future contact as needed.
Maintain and update customer changes in database.
Contact current customer base on current marketing incentives.
Respond to customer website request (internet inquiries).
Contact internet clients via e-mail and phone to schedule a sales or service appointment.
Notify necessary departments to inform of appointments set.
Forward any customer concerns to the correct department Manager and follow-up.
Maintains CSI at or above Company standards
Maintains an organized, clean and safe work area
Participates in required training
Follows Safeguards rules and regulations.
Demonstrates the Company’s Core Values
Maintains accurate timekeeping record in timekeeping system.
Complies with Company policies and procedures
Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties.
Other duties as assigned