Business Development Representative

CrossCountry Freight Solutions•Kansas City, KS

13d•$60,000 - $75,000•Remote

About The Position

Join our team as a Business Development Representative, where you'll build and manage a portfolio of customers shipping freight via Less-Than-Truckload (LTL) transportation. This is a consultative, relationship-focused sales role where you'll qualify leads, uncover customer needs, position our service-based value proposition, and manage accounts through successful conversion and long-term retention. You'll work within a structured sales process, using CRM and mobile technology to manage 50+ customer relationships at different stages. Success requires strong organization, persistence, and relationship-building skills, along with the ability to quickly learn our network and service offerings. The ideal candidate thrives in a structured environment, follows established processes, and manages multiple relationships effectively. They are resilient, enjoy helping customers solve problems, and adapt quickly to new technology. Motivated to build a long-term career with growth opportunities, they value integrity and doing what’s right for both customers and the company. No logistics experience is required, as comprehensive training is provided.

Requirements

No prior logistics or LTL experience required - we provide comprehensive training
B2B sales experience preferred but not required
Comfortable with technology: CRM systems, mobile applications, Microsoft Office
Strong organizational skills and ability to work within structured processes
Self-motivated with ability to work independently
Valid driver's license and reliable transportation

Responsibilities

Qualify 5+ inbound leads per week using structured discovery process (1 week qualification period)
Conduct consultative discovery calls to understand customer shipping needs, pain points, and requirements
Position service-based value proposition (transit time, reliability, claims ratio) vs. price-only competitors
Manage 3-week conversion period with systematic follow-up and proactive customer engagement
Handle first 3 weeks post-conversion (highest service issue risk) with intensive customer support
Maintain 50+ retained customer relationships with consistent touchpoints and value-added service
Use CRM daily to track all activities, opportunities, and customer interactions accurately
Follow established sales process and complete assigned tasks within company systems
Coordinate with operations, customer service, and claims teams to resolve issues
Target: $750k annual revenue growth (8-10 new $50k+ customers per year)