Business Development Representative II

Harte Hanks•St. Petersburg, FL

1d•Onsite

About The Position

Harte Hanks (NASDAQ: HHS) is a leading global customer experience company whose mission is to partner with clients to provide them with CX strategy, data-driven analytics and actionable insights combined with seamless program execution to better understand, attract, and engage their customers. Using its unparalleled resources and award-winning talent in the areas of Customer Care, Inside Sales, Fulfillment and Logistics, and Marketing Services, Harte Hanks has a proven track record of driving results for some of the world's premier brands. Headquartered in Chelmsford, Massachusetts, Harte Hanks has over 2,500 employees in offices across the U.S., Europe and Asia Pacific. Overview of Job Responsibilities Talk to a wide variety of new business contacts - including Owners, Managers and Senior Leaders Cold call and prospect for leads to companies that could benefit from new solutions Maintain email and phone conversation with warm prospects to determine the driving factor in the purchase decision Partner with experienced Account Executives to help fill their pipeline Become a product expert and learn strategies to communicate product value Continually increasing product knowledge by working closely with Training Specialist and Product Development teams Clearly communicate business decision drivers, costs, and benefits to showcase the product as a strategic advantage

Requirements

Superior customer service, cold calling, and data entry skills
Strong over-the-phone communication and online presentation skills
Advocate for customers and prospects by building rapport to identify their key needs and determine possible solution-sets
Desire to think creatively and use problem-solving skills to assure customer satisfaction
Ability to multi-task, pay attention to detail and prioritize in a fast-paced environment
Intermediate to advanced experience navigating multiple windows to provide accurate information to end user (multiple screens recommended but not required)
Flexible attitude and demonstrated ability to hit targets and exceed expectations
High school diploma or equivalent
Must reside near and commute to our office location in downtown St. Petersburg, FL 33701 or Dallas, TX
Personal Windows 10 or 11 Operating System required with webcam and USB headset (equipment not provided)
Must pass all assessments and systems check
Ability to communicate through verbal and written English
Proven proficiency in Word, Excel, Outlook, Power Point, CRMs, and other online resources for information
One to three years of B2B experience in inside sales, telemarketing, or customer centric role

Nice To Haves

Bachelor’s degree from an accredited institution is required (preferred, not required)
Experience working with Salesforce.com CRM and SalesLoft preferrable

Responsibilities

Talk to a wide variety of new business contacts - including Owners, Managers and Senior Leaders
Cold call and prospect for leads to companies that could benefit from new solutions
Maintain email and phone conversation with warm prospects to determine the driving factor in the purchase decision
Partner with experienced Account Executives to help fill their pipeline
Become a product expert and learn strategies to communicate product value
Continually increasing product knowledge by working closely with Training Specialist and Product Development teams
Clearly communicate business decision drivers, costs, and benefits to showcase the product as a strategic advantage

Benefits

Group Health and Wellness (Medical, Dental, and Vision)
Health Savings Account (HSA)
Educational Assistance
Voluntary plans, including critical illness, accident, and hospitalization
401k plan with Company Match and Roth contributions with immediate vesting
Pet Insurance, discounted legal services, employee discount programs, and more….

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