Business Development Representative (BDR) - Service Dept

Capital Chevrolet of Shallotte • Shallotte, NC

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About The Position

Capital Chevrolet of Shallotte is looking for a proactive, customer-first BDC Service Representative to join our growing service department! This role is a key connection point between our customers and our service departments—helping ensure every interaction is smooth, professional, and positive. If you enjoy helping people, staying organized, and being part of a fast-paced team environment, this could be the perfect fit.

Requirements

• Customer service experience (automotive or BDC experience is a plus, but not required)
• Strong verbal and written communication skills
• Excellent organizational and time-management abilities
• Problem-solving mindset with a focus on customer satisfaction
• Comfort using CRM systems and service-related software
• Ability to multitask and thrive in a fast-paced environment
• High level of integrity, professionalism, and accountability
• Ability to pass pre-employment background screening

Nice To Haves

• automotive or BDC experience

Responsibilities

• Responding promptly to inbound service inquiries via phone, email, text, and online platforms
• Gathering customer information and understanding service needs or concerns
• Scheduling service appointments based on customer availability and service department capacity
• Coordinating closely with service advisors and technicians to maximize efficiency
• Confirming and reminding customers of upcoming service appointments
• Following established BDC processes and best practices
• Delivering a consistently positive and professional customer experience
• Supporting additional duties as assigned

Benefits

• Competitive pay
• Health insurance
• Paid time off (PTO)
• 401(k) with company participation
• Career growth opportunities within a large, family-owned organization

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed