Business Development Officer

Bank of Guam•Hagåtña, GU

6d•Onsite

About The Position

At the Bank of Guam, we are on a mission to delight customers by delivering exceptional service and being there for them when they need us most – just like family. We demonstrate that level of care by being AUTHENTIC, COMPASSIONATE, COURAGEOUS and PERSEVERING in all our interactions. We encourage all employees to find their passion and be their best selves for our customers, fellow employees, and the greater community. This role is responsible for retaining and expanding existing company relationships for one or more divisions, product lines, or market segments, and soliciting new business from prospective customers.

Requirements

Must be detailed oriented and highly organized with ability to demonstrate.
Strong interpersonal and written/oral skills to communicate effectively across sales and marketing.
Excellent time management skill and strong negotiation skill required.
Proficiency of bank software and Microsoft Office (Word, Excel, Power Point, Outlook).
Energetic, dynamic and persistent approach to marketing and sales.
Independent self-starter with a goal-driven attitude.
Poised at handling difficult and complex customer situations.
Superior ability to sell and promote bank products.
Honesty, dependability with strong determination to contribute to the team effort.
Multi-tasking to meet multiple deadlines.
Knowledge of state and federal laws and regulations.
Must be an extrovert who enjoys the company of others and also able to work independently and in teams.
Must be able to work under stress and pressure to meet or exceed demands of customers (both retail and corporate).
Bachelor’s degree with an emphasis in business, marketing, or equivalent professional work experience.
Must have 5 to 7 years of business banking experience; and 3 years of financial sales and business development experience.
Must have previous experience in drafting Request for Proposal (RFP) responses.
Mastery of the BDO I function and role.

Nice To Haves

Must be able to operate basic office equipment (PC, typewriter, fax, copier and telephone) as well as new and emerging technology, including but not limited to smart phones, tablet devices, digital signage and monitors.

Responsibilities

Calls on existing or prospective customers within the framework of a business development call program to solicit new business and effectively cross solve all bank products and services.
Manage account relationships established and/or assigned and their portfolios.
Cultivates internal and external referral sources and Centers of Influence (COI).
Maintains current and proficient knowledge of all bank products and assists other bank officers to promote bank products and services.
On occasions may join Business Relationship Managers on customer calls to establish business connection to help expand business services.
Proactively role model our bank brand personalities and build meaningful connections with employees, customers and vendors.
Identifies customer needs, problems, or complaints, and arranges for meetings between customers or prospective customer and representatives of various company functional areas to meet or exceed customer expectations.
Represents the company in various civic and community functions to further enhance its image and develop additional business.
Represent/participate in Bank sponsored events and community outreach programs.
Develops and executes direct mail campaigns and cold call programs as appropriate to identify qualified prospects.
Provides financial planning services and actively seeks referrals for bank affiliates (Trust Services, BG Wealth Management and Bank Guam Insurance) as part of the sales process.
Conducts seminars/training and presentations as part of the sales effort.
Prepare reports on sales activities, customer relationships and to evaluate potential markets and market conditions.
Develops and assists in the implementation and coordination of the company-wide business development call program.
Compiles and analyzes statistics pertinent to the company’s business development program and makes recommendations or suggestions as appropriate.
Documents calls and results, and makes reports to management as required.
Complete all other tasks and duties as assigned to meet the needs of the department or business.
Keep informed of new marketing techniques and the products and services offered by competitors.
Collect, evaluate, and analyze data on customers, prospective customers, and competitors to estimate potential market penetration rate.
Must prepare financial analysis and highlight key indicators integral part of the job.
Complete all bank mandated training.