Business Development Manager

UPS•Miami, NY

11h

About The Position

Marken, UPS Healthcare Precision Logistics (formerly Marken, MNX & Polar Speed), the clinical and advanced therapy subsidiary of UPS Healthcare, unites expertise across healthcare and complex secure logistics to drive the success of our clients through innovation. Summary The Business Development Manager for Marken is responsible for building up their defined territory and/or defined accounts by supporting and growing existing and new client relationships. Meeting these objectives includes the identification of potential accounts and opportunities, the formulation of specific account strategies, and the implementation of tactics that primarily result in new sales while building long-term productive customer-supplier relations . This position provides timely reports on activities, expenses, operations and forecast data for assessment of progress on meeting objectives . This position confers with other Marken Departments as well as Markens senior management to discuss quotations, project management and scheduling activities.

Requirements

Bachelor’s Degree
3+ Years Minimum Experience within the Logistics, Clinical Supply and or Pharmaceutical Industry
Equivalent Life/Work Experience
High Level of Business Acumen in both Administration and Business Strategies
Familiarity with Printing Techniques, Equipment and Components
Interpersonal Skills Surrounding Client Interactions / Problem Solving Abilities (Communications)
Organizational Skill Set to Include Time Management
Proficiencies with MS Office / Adobe Products
Demonstrate strong problem solving skills and exercises good judgment and appropriate discretion when reaching conclusions.
Familiarity with Customer Relationship Management Systems
Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.

Responsibilities

Meet or exceed goals for assigned accounts, territory or area.
Focus on growth of existing business and new customer sales by working to meet business goals set by management.
Build upon and maintain Marken’s existing customer base through Customer Service, frequent client interaction and technical expertise
Lead and provide business support to client specific team(s) of Project Managers and Project Coordinators to ensure end-to-end customer satisfaction and accuracy of all jobs pertaining to clients’ accounts assigned.
Lead, develop and provide innovative services and technical solutions to clients
Manage quote requests and client special requests
Facilitate , t rack and communicate job win / loss ratios & pursuit metrics for all assigned accounts by using Marken internal systems
Identify and recommend solutions to address client loss scenarios
Monitor and communicate client pipelines to senior management
Conduct market research and trend analysis reporting for all assigned and prospective accounts
Coordinate client projects with Operations
Share market information (trends, competitor information, etc) with Marketing and Senior Management
Assist in managing audits & site visits
Assist in addressing complaints with QA / CAPA
Attend trade shows / exhibitions, workshops and seminars
Arrange client visits, dinners, outings and quarterly Meetings
Arrange and coordinate with appropriate parties , including Client Services and management staff as appropriate , company related travel to insure frequent client contact and visibility
Apply Good Manufacturing Principles in all areas of responsibility.
Demonstrate and drive the Marken – Integrity, Intensity, Involvement and Innovation (The Four I’s ).client contracts, CDA’s, MSA’s and Technical Agreements