Business Development Manager

Honda World•Louisville, KY

About The Position

Here at Honda World we are always looking for bright, motivated, and energetic professionals to add to our world-class sales team. Honda World is #1 in New Vehicle Sales in the state of Kentucky for the last 5 years! Our dealership works as a team, and our team strives to be the best for our guests.. If you feel that your skills would be a valuable asset to our guests, then we want to get to know you! Honda World is seeking a BDC Manager. This position will be responsible for managing all aspects of the department including handling Internet leads, inbound phone calls, and customer retention, for both sales and service.

Requirements

Superior communication skills, both oral and written
Minimum of two years BDC experience required
Strong email and phone presence is necessary
Exceptional leadership skills
Outstanding organizational skills
Ability to stay strong and calm in a stressful environment; must thrive under pressure
Ability to pass pre-employment background check and drug test

Nice To Haves

At least one year of automotive management experience is preferred

Responsibilities

Create, maintain and measure the internet and business development processes (for both sales and service)
Manage a group of customer service representatives in a call center environment
Develop and maintain the new hire and interview processes for all BDC reps/appointment coordinators
Cultivate engaged, intelligent and consistent staff
Attract potential clients and retain current clientele by answering product and service questions received via phone and/or internet
Contribute to high scores for the manufacturer’s customer satisfaction index (CSI)
Strive for continual improvement in the BDC and the company as a whole.
Give recognition when it is earned
Hold yourself and others to high moral and ethical standards and conduct yourself with honesty and integrity