Business Development Manager

Atlantic Forklift Services•West Columbia, SC

23d

About The Position

This position is responsible for driving sales activity. Traveling in a defined geographic area, this includes quoting and strategizing, prospecting, and developing relationships to achieve revenue targets, maximize profits, increase market share and maintain customer loyalty. The customer base consists of contractors, utilities, corporations, commercial and industrial organizations within Atlantic Forklift’s territory.

Requirements

BS degree in business or marketing or a combination of relevant work experience and education.
Three years outside sales experience with industrial products and services
Ability to diplomatically handle customer issues and resolve problems.
Proficiency in Microsoft Office computer applications required.
Knowledge of CRM software
Must possess a clean driving record and a valid driver’s license.
Analytical Skills
Creativity
Oral Communication Skills
Written Communication Skills
Relationship Building
Customer Relations
Customer Service
Diplomacy
Math Skills
Negotiations
Professionalism
Presentation
Time Management
Language Skills
Ability to read and comprehend complex instructions, correspondence, and memos.
Ability to write simple or complicated correspondence.
Ability to effectively present information in one-on-one and large group situations, to customers, vendors, and other employees of the organization.
Mathematical Skills
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
Reasoning Skills
Uses logic and methods to solve difficult problems with effective solutions.
Can see hidden problems and probes all fruitful sources for answers.
Looks beyond the obvious and doesn’t stop at the first answer.
Computer Skills
To perform this job successfully an individual should be proficient in Microsoft Office, Outlook, Google Chrome, computer applications and job management/CRM software.

Responsibilities

Call on existing and new customers to generate revenue by implementing a successful time and territory management approach.
Ensure required daily outside calls are completed and recorded in CRM system, generate daily to-do lists and call reports.
Maintain quote log and face-to-face customer interactions in order management system.
Record order follow-up activities (e.g. delivery), reporting requirements (email) and database requirements.
Provide feedback on market conditions.
Keep current with all product knowledge and training needed.
Creatively provide solutions to customer needs.
Ensure adherence to safety rules (vehicle safety, customer site safety) in the field, as well as in the dealership.
Earn customer loyalty via communication and follow up actions to resolve customer satisfaction issues.
Manage orders and work closely with the service team and sales coordination on active jobs.
Perform other duties as assigned.
Follow all company policies and procedures.