Business Development Manager

FloHawks Plumbing Septic•Chicago, IL

47d

About The Position

The Business Development Manager is a key member of the All City Environmental Services team, responsible for identifying new sales/market opportunities, cultivating existing client relationships, and generating accurate project estimates for services primarily delivered to downtown Chicago clientele. This role is critical to expanding our market presence and driving revenue growth through innovative business strategies. This position blends business development with project planning, requiring the ability to estimate costs, manage timelines, and communicate effectively with internal teams, vendors, and clients. The ideal candidate will bring a combination of sales acumen and project coordination experience to support the successful execution of environmental services in complex urban settings.

Responsibilities

Identify, pursue, and secure new business opportunities with property managers, facility engineers, and commercial accounts in the downtown Chicago area.
Conduct site visits to assess customer needs and develop tailored service proposals.
Build strong client relationships to encourage repeat business and referrals.
Foster and maintain long-term client relationships by serving as the primary point of contact throughout the sales and project lifecycle.
Ensure a high level of client satisfaction through proactive communication, issue resolution, and consistent service quality.
Collaborate with clients to understand their ongoing needs and identify opportunities for additional services or future projects.
Represent the company professionally during meetings, site visits, and industry events, reinforcing All City Environmental Services reputation as a trusted business partner.
Support client retention efforts by tracking satisfaction metrics, conducting post-project follow-ups, and addressing concerns in a timely manner.
Prepare and review detailed cost estimates, proposals, and service contracts.
Analyze blueprints, site plans, and customer specifications to determine service scope.
Collaborate with the Branch Management Team to ensure labor, equipment, and materials are appropriately allocated.
Work closely with field operations and subcontractors to ensure project expectations and timelines are met.
Monitor ongoing project budgets and make adjustments as needed to maintain profitability.
Serve as the liaison between clients and field staff, ensuring seamless communication and customer satisfaction.
Track project performance metrics and provide status updates to the General Manager.
Ensure compliance with OSHA, DOT, and company safety and regulatory standards.
Maintain accurate project documentation, including change orders and work orders.