Business Development Manager - PPD, Northwest

Ghirardelli Chocolate Company•Spokane, WA

About The Position

At Ghirardelli, we’re on a mission to become a one billion dollar brand and beyond. We want to be every consumer’s first choice of premium chocolate, and we believe we can do that through our products and the way we do business, which are all inspired by our brand commitment to Making Life A Bite Better. We are a company committed to both personal and professional growth and believe that each employee contributes directly to Ghirardelli's growth and success. The Professional Products Business Development Manager’s primary responsibilities are to 1) Manage the everyday Specialty Coffee Business (Distribution, Roasters, and End Users) in the Northwest Area States (WA, OR, ID, & AK) and to increase sales with Specialty Coffee Accounts under the direction of the Regional Manager. 2) Engage End users, Regional Chain Accounts and Broadline Distributors in the Foodservice Channel on behalf of Ghirardelli, and perform administrative responsibilities related to the execution of sales (orders, shipments ,customer service, Invoicing, credit/Payment, other). The Business Development Manager – Northwest (BDMNW) will oversee Ghirardelli’s premium professional products line of Chocolates & Cocoas, Sauces, Frappe Powders, Sweet Ground Chocolate, Double Chocolate Hot Cocoa, and all other Ghirardelli professional products for the region. These products have been developed for beverage and dessert applications in foodservice and specialty coffee. The BDMNW is responsible for achieving the sales budget, account targets, trade promotion budget, forecasting targets, expense management, and achieving sales priorities through direct account selling of all foodservice products. This includes customer communications, trade funds management, forecasting, and accountability for volume, profit, and account execution. The BDM NW acts as a champion of the Ghirardelli premium brand name with the customer, enhancing the Ghirardelli premium image through appropriate pricing, promotional, and advertising activities. The BDM NW will be responsible for all E-Commerce activities within the Northwest Region, NW Area (WA, OR, ID, & AK).

Responsibilities

Manage the everyday Specialty Coffee Business (Distribution, Roasters, and End Users) in the Northwest Area States (WA, OR, ID, & AK) and to increase sales with Specialty Coffee Accounts under the direction of the Regional Manager.
Engage End users, Regional Chain Accounts and Broadline Distributors in the Foodservice Channel on behalf of Ghirardelli, and perform administrative responsibilities related to the execution of sales (orders, shipments ,customer service, Invoicing, credit/Payment, other).
Achieve sales budget
Achieve foodservice/specialty coffee sales priorities.
Penetrate key foodservice and specialty coffee account customers:
New Customers - Actively prospect for new sales opportunities with key accounts in both foodservice and specialty coffee.
Existing Customers - Maintain and build existing accounts through value based selling and relationship building. Look for new opportunities to leverage Ghirardelli professional products with existing accounts in specialty coffee and foodservice. Enhance the brand awareness at the store level with POS etc. and account specific marketing activities.
Create long-term business relationships and foster a sustainable competitive advantage for Ghirardelli.
Opportunistically present products created by Ghirardelli’s bakery partners that are “Made With” Ghirardelli chocolate.
Coordinate account call coverage and execution with Region Manager.
Product selling focus will emphasize Ghirardelli’s core professional products.
Spend trade funds within budget and ensure efficiency through ROI analysis.
Manage all E-Commerce within the NW Area (WA, OR, ID, & AK).
Demonstrate passion, commitment and integrity in all activities
Treat confidential information as such
Take both a top-line and bottom-line perspective on all issues
Collaborate effectively across all functions
Report sales and prepare category reviews/business reviews for key accounts as needed.
Travel to account locations as needed.
Collect competitive activity on an ongoing basis and be a category expert.
Be prepared for Ad Hoc tasks and projects helping as needed
Ability to increase responsibility or expand geographical coverage as needed.