Business Development Lead - MGU Partner Business
About The Position
We're looking for a strategic, relationship-driven Business Development Lead to own and grow our MGU stop-loss business with health plan and TPA partners. You'll be the primary point of accountability for partner success - driving revenue growth, strengthening relationships, improving plan performance, and ensuring issues get resolved quickly and completely. You'll report to Arlo’s VP of Sales and work cross-functionally with underwriting, analytics, clinical, and operations teams. You will be working closely with our innovative plan partners to collaboratively design and improve modern health plan designs.
Requirements
- Experience in business development, sales, relationship management, or partnership roles
- Familiarity with TPAs and third-party service models
- Strong understanding of client performance metrics and financial drivers
- Comfortable managing complex, multi-stakeholder relationships and resolving issues under pressure
- Excellent communication, organization, and follow-through
Nice To Haves
- Experience in employee benefits, health insurance, or related financial services
- Exposure to loss ratio management, renewals, or plan performance reporting
- Background in a growth-oriented sales organization
Responsibilities
- Grow revenue and expand partnerships
- Drive revenue growth across existing client and partner relationships
- Identify and execute on upsell, cross-sell, and expansion opportunities within the current book
- Lead renewals and retention efforts to maximize long-term account value
- Scope, onboard, and manage new program partnerships with TPAs and vendors
- Own relationships that matter
- Serve as the day-to-day relationship owner for clients and partners
- Act as the primary escalation point when issues arise
- Drive performance outcomes
- Monitor account performance including loss ratio trends and utilization drivers
- Partner with underwriting, analytics, and clinical teams to identify improvement opportunities
- Proactively communicate performance insights and recommendations to clients and partners and ensure insights are being acted on
- Resolve problems end-to-end
- Lead resolution of service, billing, eligibility, claims, and TPA-related issues
- Coordinate across internal teams and external partners to drive timely outcomes
- Ensure issues are documented, tracked, and closed with accountability
Benefits
- High ownership: You’ll get real responsibility from day one—our high-trust team empowers you to run with big problems and shape core parts of the company.
- Join an important mission: Your work directly influences how people access care and improves lives at scale.
- Growth & expansion: We’re moving fast, and as we grow, your scope will grow with us—new challenges, bigger opportunities, and rapid career velocity.
- Apply AI to a problem that matters: Instead of optimizing ads or cutting labor costs, you’ll use AI to fundamentally reimagine how people get healthcare.
- High pace, high collaboration: We operate with velocity, first-principles thinking, and a team that works closely, openly, and with ambition.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
