Business Development Coordinator

Anderson Automotive Group•Charleston, SC

15h•Onsite

About The Position

The Fred Anderson location is seeking sales appointment setters/BDC representatives. This role serves as the initial point of contact for Internet sales leads, focusing on assisting customers with product information questions and scheduling appointments with sales professionals. The Anderson Automotive Group is a family-owned and operated business with over sixty-five years of history, established in 1955. They operate franchise car dealerships representing world-class manufacturers in the Southeast, aiming to be a progressive, world-class retailer and service provider. The company's promise is to create value, earn trust, and provide a remarkable experience for both customers and associates, guided by values of trust, continuous improvement, respect for all people, and a preparation to win.

Requirements

Prior customer service experience
Excellent teamwork skills
Positive and hardworking demeanor
Strong computer skills with the ability to use computer software
Eagerness to improve and collaborative attitude
Time management skills
Strong listening skills with ability to build rapport with others
Organizational skills
Valid Driver’s license with acceptable motor vehicle record
High school diploma or equivalent

Responsibilities

Answer customer calls and establish follow-up with sales appointments
Respond quickly to internet, phone, and live chat inquiries using email, scripts, and templates
Continuous follow-up with interested leads for 90 days as well as following up with leads that are not ready to make an appointment or no-show
Provide customers with product information and direct them to appropriate dealership resources
Participate in team and process development sessions- keeping positive relationships with teammates, sales teams, and dealership management
Utilize CRM tracking system daily
Walking the lot to stay up to date on inventory
Assisting with getting vehicles fueled up and over to our detail departments

Benefits

5-day work weeks - CLOSED ON SUNDAYS
Flexible Saturday shifts
No prior automotive experience needed - Training is provided
Competitive pay plans with base + bonus
A culture of caring, belonging, and respect for everyone
Managers that people want to work with
Career growth and advancement
Leadership development, innovative training, and learning systems
Competitive compensation plans
401k retirement plans with company match
Comprehensive health benefits packages, including telehealth and behavioral health services
Industry-leading maternity and paternity leave
Relocation packages
Paid employee referral program
Recognition and bonus programs
Paid time off, bereavement, and vacation benefits
Employee discounts on parts, service, vehicle purchases, and local entertainment
Endless opportunities for career development within our organization, with development programs and training to get you where you want to be.