Business Development Center Sales Representative

Capital Ford Raleigh • Raleigh, NC

2d

About The Position

Capital Ford of Raleigh is seeking a dynamic, customer-focused, and results-driven Business Development Center (BDC) Sales Representative to join our growing team. In this fast-paced role, you'll be the first point of contact for prospective customers, helping turn inbound leads into valuable sale opportunities. If you thrive on building connections, love delivering excellent customer service, and are motivated by results, this could be the perfect fit for you. Why Capital? Because great careers start with the right environment. Capital Auto Group is home to 1,500+ team members across 20 automotive and powersports franchises. We're family owned, growth-focused, and committed to building careers - not just filling roles. Here, performance is rewarded, development is prioritized, and culture matters. You belong at Capital. Capital Auto Group is an equal opportunity employer committed to diversity, inclusion, and a workplace where everyone can succeed.

Requirements

• Previous experience in sales or customer service required
• Strong communication and interpersonal skills
• Excellent phone and virtual customer engagement skills
• Strong sales instincts with the ability to identify and convert opportunities
• Experience using CRM systems and sales-related software
• Highly organized with strong follow-up and time management skills
• Self-motivated and driven to meet or exceed performance goals
• Ability to work collaboratively in a team-oriented environment
• Adaptability in a fast-paced, evolving workplace

Nice To Haves

• Automotive dealership or BDC experience preferred

Responsibilities

• Respond promptly to incoming leads via phone, email, text, and online inquiries
• Manage and prioritize leads to ensure timely and consistent follow-up
• Engage with potential customers to understand their needs, preferences, and vehicle interests
• Provide information on available inventory, dealership services, and current promotions
• Highlight vehicle features, benefits, and value propositions to generate interest
• Schedule appointments and connect customers with the sales team
• Maintain accurate and up-to-date customer information within the CRM system
• Collaborate with BDC team members, sales staff, and other departments to ensure a seamless customer experience
• Stay informed on dealership inventory, promotions, and market trends
• Perform additional duties as assigned

Benefits

• Competitive Pay
• Health Insurance
• Paid Time Off (PTO)
• 401(k)
• Career advancement opportunities
• Ongoing training and professional development
• Supportive and team-oriented work environment

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees