Business Development Representative / Call Center

Open Road Auto Group•Newton, NJ

About The Position

Open Road Auto Group embodies a diverse culture of talent, leadership, and professionalism in an environment that supports and encourages innovation, accountability, growth, and fun. This is the “Road Most Traveled” and the “Road Most Successful.” ESSENTIAL DUTIES: Answer all incoming phone calls according to script and schedule a sales appointment. Making outbound calls Log all Customer comments. Schedule follow-up contact if no appointment is made. Contact Customers using scripts to schedule appointments for Service. Confirm scheduled appointments. Reschedule no-show Customer appointments. Schedule future contact as needed. Purify and update Customer changes in database. Contact Customers based on current service needs Respond to Customer website requests. Contact Internet Customers via email and phone to schedule an appointment. Follow up on Internet Customer emails according to a pre-determined timeline. Notify necessary departments when an appointment is scheduled. Assist with other duties, as assigned.

Requirements

Previous experience with phones or Telemarketing experience in the following fields: automotive, business development, customer service, highly preferable.
Previous experience with the process of the scripts, power tracks, and alternative choices.
Demonstrate a professional, enthusiastic, and friendly attitude at the first point of contact with any potential client/customer.
First-class verbal, written and communication skills including the ability to initiate dialogue with BDC Manager and communicate effectively and efficiently.
Organized, multi-tasked, self-motivated with the ability to work effectively as part of a team or on individually-assigned tasks in a fast-paced, dynamic environment where superior time-management and prioritization skills are essential and required.
Preferable knowledge of working Microsoft Word, computer literate/knowledge, data entry skills.

Responsibilities

Answer all incoming phone calls according to script and schedule a sales appointment.
Making outbound calls
Log all Customer comments.
Schedule follow-up contact if no appointment is made.
Contact Customers using scripts to schedule appointments for Service.
Confirm scheduled appointments.
Reschedule no-show Customer appointments.
Schedule future contact as needed.
Purify and update Customer changes in database.
Contact Customers based on current service needs
Respond to Customer website requests.
Contact Internet Customers via email and phone to schedule an appointment.
Follow up on Internet Customer emails according to a pre-determined timeline.
Notify necessary departments when an appointment is scheduled.
Assist with other duties, as assigned.