Business Development Agent

Campus Ford • Waynesboro, VA

6h

About The Position

The Service Business Development Center (BDC) Representative plays a critical role in supporting the service department by serving as the primary point of contact between the dealership and its customers. We are seeking motivated, professional, and customer focused Service BDC Representative to join our growing team. This position is responsible for managing inbound and outbound customer communications, proactively scheduling and confirming service appointments, and ensuring a consistent, high quality customer experience across all touch points.

Requirements

• Previous BDC, Call center, customer service, or dealership experience required
• Strong communication and phone etiquette skills
• Positive attitude with willingness to learn and grow
• Comfortable working with CRM Systems and basic computer programs

Responsibilities

• Generate Appointments.
• Adhere to attendance, punctuality, and workplace conduct standards
• Maintain detailed and accurate customer records in CRM
• Meet daily/weekly call and appointment goals
• Uphold dealership professionalism, tone, and basic standards at all times
• Follow up with customers via phone, text, and email.
• Manage high volume of inbound and outbound service calls

Benefits

• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Vision insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed