Plan, manage and coordinate designated activities related to assigned program area(s). Research and analyze the statewide business relative to planning, performance measures, customer feedback, performance improvements, and communicate results. Support programmatic analysis, reporting, and data management functions by developing and maintaining databases and data services needed to support the business. Apply business knowledge and technical expertise in developing tools to help make data driven decisions, report on program performance, and build efficiencies into daily work products and processes. Respond to ad-hoc requests for information. Perform all functions in compliance with state regulations and policies. Function as technical liaison to the Information Technology Division (ITD) and external partners and demonstrate high proficiency in computer software applications with some programming capabilities. Develop recommendations and maintain documentation for improvements to existing data, systems and system configuration, and processes in support of business activities and provide technical assistance for developed applications to all end users.