Business Data Analyst

Caterpillar Inc.•Peoria, IL

About The Position

Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. Join the Rental Data Product team of Cat Digital and be responsible for providing day-to-day support to customers and field service staff in relation to product implementation, customization, questions, and problems.

Requirements

Business Analysis: Basic knowledge of business analysis and the set of tasks, techniques and tools required to identify business needs; ability to recommend solutions that deliver value to stakeholders.
Decision Making and Critical Thinking: Working experience of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.
Effective Communications: Basic understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
Software Engineering: Working knowledge of software engineering; ability to deliver new or enhanced fee-based software products.
User Acceptance Testing (UAT): Basic knowledge of UAT activities, tasks, tools and techniques; ability to design, implement and evaluate acceptance tests for end-users.

Nice To Haves

Experience working with a technical team while simultaneously managing multiple projects.
Experience working with developers in a Digital Commerce environment
Experience with Python programing and SQL queries
Experience managing projects using Product Management and/or Agile software tools such as Aha, ProductBoard, Azure DevOps, JIRA, Team Services, Rally
Knowledge of software change request management; ability to manage software product change requests from customers, prospective customers, vendors, and internal staff.
Extensive knowledge of and experience with the business aspects and operation of a software product; ability to manage install base, current uses, future plans, and product vision.
Strong accountability, planning, and organizational skills.

Responsibilities

Coordinates with product development engineers to track and communicate design, development, support, and maintenance problems and solutions.
Identifies, documents, and reports design, reliability and maintenance problems and bugs.
Gathers and consolidates feedback from customers and field staff.
Coordinates with field support specialists and customers to address and resolve problems and expand product usage.
Answers customer and field support questions; provides guidance and support for product integration and infrastructure issues.
This role will have primary responsibility for creating, analyzing and validating business requirements, translating them into detailed functional requirements and user stories, defining acceptance criteria and test cases, and tracking dependencies.
Collaborates on the vision of what is to be built and conveying that vision to the team
Work closely with key stakeholders throughout the organization