Business Control Mgr

Bank of America • Charlotte, NC

2d • Onsite

About The Position

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description: This job is responsible for leading and executing on internal control discipline and operational excellence within a Line of Business (LOB) or Enterprise Control Function (ECF). Key responsibilities include executing LOB or ECF processes and tools to drive adherence to enterprise-wide standards. Job expectations include supporting the implementation of quality assurance and quality control processes within the LOB or ECF through ongoing monitoring and testing of controls, identifying issues and control improvements for remediation, and building out actions plans and milestones. The Business Control Manager role is responsible for leading internal control discipline and operational excellence across multiple control functions within the Data Reporting and Operations Management (DROM) Business Control Program. The role executes Line of Business and Enterprise Control Function processes and tools to ensure adherence to enterprise wide standards. Responsibilities include implementing and monitoring control processes, identifying control gaps and issues, driving remediation, and establishing clear action plans and milestones to strengthen the control environment. Additional Responsibilities include: Assess enterprise, operational, and emerging risks and design effective controls to mitigate exposure and meet regulatory, audit, and governance expectations Lead the development and ongoing execution of control frameworks, coordinating across business and technology teams to ensure controls are embedded within processes and monitored for effectiveness Provide independent and constructive challenge to business and technology partners, influencing risk decisions, control design, and prioritization through strong partnership and subject matter leadership Guide, develop, and performance coach a team of mid to senior professionals, while enabling effective coordination and delivery across broader stakeholder groups Establish and maintain governance routines, metrics, and reporting to support management oversight, issue identification, and executive decision making Ensure timely execution of control activities, including monitoring, issue management, escalation, and results reporting, while partnering with stakeholders on new initiatives such as advanced technologies and Artificial Intelligence (AI)

Requirements

• 8+ years of relevant experience in Risk, Business Operations, or Controls
• Deep understanding of risk frameworks, control environments, and business processes
• Strong analytical, communication, and relationship management skills
• Demonstrated ability to execute, drive results, and operate effectively in a fast-paced environment
• Ability to deliver high quality, timely outcomes with appropriate attention to risk and detail
• Advanced Excel and PowerPoint proficiency

Nice To Haves

• Controls Management
• Issue Management
• Monitoring, Surveillance, and Testing
• Quality Assurance
• Risk Management of Advanced Technologies, including AI
• Analytical Thinking
• Critical Thinking and Problem Solving
• Written Communications
• Decision Making
• Innovative Thinking
• Prioritization Skills: Controls Management
• Oral Communications
• Risk Management
• Stakeholder Management
• Strategy Planning and Development
• Continuous Improvement
• Drives Engagement
• Influence
• Strategic Thinking
• Talent Development
• Data and Trend Analysis
• Decision Making
• Monitoring, Surveillance, and Testing
• Problem Solving
• Quality Assurance

Responsibilities

• Leads the assessment of the design and effectiveness of the risk and control environment to support Client Operational Services and ensure adherence to enterprise-wide standards
• Performs monitoring and testing of controls, identifying issues and control improvements for remediation
• Leads the implementation of optimized controls and enhanced Quality Assurance (QA) practices to support business continuity efforts
• Manages the performance and productivity of team members that conduct quality inspection reviews
• Ensures timely execution of QA activities including control execution, case management, and results reporting
• Manages and reviews all operations front line unit responses for regulatory exams, internal audits, and other monitoring and inspection reviews
• Ensures accuracy of data and that relevant information is captured for inspection metrics to support governance for dashboard reporting

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed