Business Control Mgr

Bank of America • Charlotte, NC

2d • $117,000 - $171,600 • Onsite

About The Position

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description: This job is responsible for leading and executing on internal control discipline and operational excellence within a Line of Business (LOB) or Enterprise Control Function (ECF). Key responsibilities include executing LOB or ECF processes and tools to drive adherence to enterprise-wide standards. Job expectations include supporting the implementation of quality assurance and quality control processes within the LOB or ECF through ongoing monitoring and testing of controls, identifying issues and control improvements for remediation, and building out actions plans and milestones.

Requirements

• Experience in risk management (1st, 2nd, or 3rd Lines of Defense) or finance role
• Communicating technical information verbally and in writing to a non-technical audience
• Data analytics using tools such as Excel and Tableau
• Strong advocate for end users in adopting new technology and controls
• Demonstrated ability to facilitate meetings and strong presentation skills
• Strong control mindset and ability to embed risk management and control discipline into day‑to‑day business processes
• Time management and prioritization skills, being able to handle high volume of tasks under time pressure, with a high degree of accuracy and attention to detail
• Ability to navigate ambiguity and drive results in a complex, fast-paced and matrixed environment
• Strong collaborative approach, teamwork, with the ability to drive change across a highly matrixed organization
• Actively seeks opportunities to simplify and improve current control processes through use of automation, emerging technologies, and process re-design
• Identifies linkages and thinks ‘enterprise’ across business lines and geographies
• Ability to constructively challenge quality of information and escalate/debate risks and issues
• Knowledge of and experience with enterprise policies, programs, procedures, and systems

Nice To Haves

• Bachelor’s degree, or greater
• Operational Excellence/Process Design experience
• Developing and documenting spreadsheets, software or models related controls and metrics
• Familiarity with the finance model development lifecycle
• Project management of multi-month, strategic, complex projects
• Understanding of artificial intelligence opportunities and risks within a finance organization
• Experience with risk and control frameworks, including partnership with audit, risk, and compliance partners
• Skills: Controls Management
• Oral Communications
• Risk Management
• Stakeholder Management
• Strategy Planning and Development
• Continuous Improvement
• Drives Engagement
• Influence
• Strategic Thinking
• Talent Development
• Data and Trend Analysis
• Decision Making
• Monitoring, Surveillance, and Testing
• Problem Solving
• Quality Assurance

Responsibilities

• Leads the assessment of the design and effectiveness of the risk and control environment to support Client Operational Services and ensure adherence to enterprise-wide standards
• Performs monitoring and testing of controls, identifying issues and control improvements for remediation
• Leads the implementation of optimized controls and enhanced Quality Assurance (QA) practices to support business continuity efforts
• Manages the performance and productivity of team members that conduct quality inspection reviews
• Ensures timely execution of QA activities including control execution, case management, and results reporting
• Manages and reviews all operations front line unit responses for regulatory exams, internal audits, and other monitoring and inspection reviews
• Ensures accuracy of data and that relevant information is captured for inspection metrics to support governance for dashboard reporting

Benefits

• This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.
• This role is currently benefits eligible.
• We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.
• Bank of America is committed to help employees through the transition period when they’re displaced as a result of a workforce reduction, realignment or similar measure.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees