Business Consultant

Care.com • Dallas, TX

2d • $24 - $26 • Hybrid

About The Position

About Care.com Care.com is a consumer tech company with heart. We’re on a mission to solve a human challenge we all face: finding great care for the ones we love. We’re moms and dads and pet parents. We have parents and grandparents, so we understand that everyone, at some point in their lives, could use a helping hand. Our culture and our products reflect that. Location: 2801 N Central Expy, 11th Floor, Dallas, Texas 75204 Work Environment: Hybrid - in office Monday, Wednesday & Thursday Position Overview: The Consulting Team at HomePay manages client contact, including inbound phone calls, emails, and account changes, while ensuring exceptional service and operational efficiency. This role is hands-on and requires attention to detail, strong communication skills, professionalism, and a solid work ethic. Your day will primarily involve handling inbound calls from household employers and employees with tax and labor law questions, along with follow-ups and non-phone account management.

Requirements

• 1-3+ years of related client service experience
• Strong communication skills, both written and verbal
• Team-player, with a passion for delivering exceptional customer service
• Strong attention to detail
• Strong change agility and ability to shift quickly as needed
• A driven nature and willingness to tackle complex projects and goals
• Comfortable in a fast-paced environment
• Comfortable meeting and exceeding daily and weekly critical metric benchmarks
• Open to feedback, ongoing learning, and comfortable asking questions
• Reliable and consistently punctual

Nice To Haves

• Bachelor’s Degree preferred (Business/Economics/Government preferred)

Responsibilities

• Manage all client contact, including inbound calls, emails, and account changes, while providing accurate consultations on tax and labor law questions.
• Review and implement account changes promptly
• Perform follow-ups and non-phone account management tasks as needed.
• Support other teams with business needs, goals, and project completion.
• Report client feedback, including suggestions, complaints, quotes, account closures, and service upsells.

Benefits

• health insurance coverage
• life, and disability insurance
• a generous 401K employer matching program
• paid holidays
• paid time off (PTO)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 501-1,000 employees